TOS 7 Is Now Out of Beta — Official Release

Official news about TOS, mobile app, PC app updates or beta releases.
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CursaYang
TM Support
Posts: 868
Joined: 06 Jan 2025, 16:34
China

Re: TOS 7 Is Now Out of Beta — Official Release

Post by CursaYang »

ckl wrote: Yesterday, 11:37
Based on the screenshot you provided, the device is currently in an uninitialized state, meaning no TOS system was detected. Did you remove the hard drives? You can shut down, reinsert the hard drives, and then power it back on. If it still says "uninitialized," the upgrade process may not have finished — please refer to the on-screen instructions to reinitialize.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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ckl
Posts: 6
Joined: 13 Sep 2022, 10:40

Re: TOS 7 Is Now Out of Beta — Official Release

Post by ckl »

CursaYang wrote: Yesterday, 11:59
ckl wrote: Yesterday, 11:37
Based on the screenshot you provided, the device is currently in an uninitialized state, meaning no TOS system was detected. Did you remove the hard drives? You can shut down, reinsert the hard drives, and then power it back on. If it still says "uninitialized," the upgrade process may not have finished — please refer to the on-screen instructions to reinitialize.
Hi.

Thank you! I reinserted the drives and booted it up and now I can get into the interface. Now updating to the latest version 7.0.1169 and then after that, add the static ip address mapping back and I'm back in business.
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Pretext3890
Posts: 9
Joined: 24 Apr 2024, 20:27
Netherlands

Re: TOS 7 Is Now Out of Beta — Official Release

Post by Pretext3890 »

TMroy wrote: 08 Jul 2026, 21:04
Pretext3890 wrote: 08 Jul 2026, 19:57
This could be a compatibility issue between the hardware and its drivers. We will investigate and follow up with you.
Any updates on this?

TOS 7.0.1188 - the syslog is still being flooded with AER messages.
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CursaYang
TM Support
Posts: 868
Joined: 06 Jan 2025, 16:34
China

Re: TOS 7 Is Now Out of Beta — Official Release

Post by CursaYang »

Pretext3890 wrote: Yesterday, 18:24
We need to analyze this in combination with the logs. Please collect a system report and send it to our technical support email ([email protected]), and we will analyze it.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
Pretext3890
Posts: 9
Joined: 24 Apr 2024, 20:27
Netherlands

Re: TOS 7 Is Now Out of Beta — Official Release

Post by Pretext3890 »

CursaYang wrote: Yesterday, 18:47
The system report was just sent from the email address associated with my forum account.
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