Based on the screenshot you provided, the device is currently in an uninitialized state, meaning no TOS system was detected. Did you remove the hard drives? You can shut down, reinsert the hard drives, and then power it back on. If it still says "uninitialized," the upgrade process may not have finished — please refer to the on-screen instructions to reinitialize.
TOS 7 Is Now Out of Beta — Official Release
Re: TOS 7 Is Now Out of Beta — Official Release
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: TOS 7 Is Now Out of Beta — Official Release
Hi.CursaYang wrote: ↑Yesterday, 11:59Based on the screenshot you provided, the device is currently in an uninitialized state, meaning no TOS system was detected. Did you remove the hard drives? You can shut down, reinsert the hard drives, and then power it back on. If it still says "uninitialized," the upgrade process may not have finished — please refer to the on-screen instructions to reinitialize.
Thank you! I reinserted the drives and booted it up and now I can get into the interface. Now updating to the latest version 7.0.1169 and then after that, add the static ip address mapping back and I'm back in business.
- Pretext3890
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Re: TOS 7 Is Now Out of Beta — Official Release
Re: TOS 7 Is Now Out of Beta — Official Release
We need to analyze this in combination with the logs. Please collect a system report and send it to our technical support email ([email protected]), and we will analyze it.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
- Pretext3890
- Posts: 9
- Joined: 24 Apr 2024, 20:27

