How to re-install your TOS?

New system installation, system re-install
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TMroy
Customer Service
Posts: 1445
Joined: 10 Mar 2020, 14:04

How to re-install your TOS?

Post by TMroy » 12 May 2020, 14:02

Instruction

Applicable model: All TNAS models

If you wish to re-install the TOS system, or your TNAS encounters a failure and needs to reinstall TOS, please refer to the following guidelines:

Method 1: If your TOS system is still working

1. Log in to TOS and go to TOS Desktop> Control Panel> General Settings> Update and Restore> Backup and Restore;
control panel.png
2. Tick "Backup system configuration" to back up your system configuration;
backup config.png
3. Go to TOS Desktop> Control Panel> General Settings> Update and Restore> Restore to Factory Default;
restore factory default.png
4. Tick "Restore to factory default", and then click "Apply"; your system will be erased, but the data on the hard drives will not be deleted;
5. Refresh the browser page, and follow guide on the page to install a new TOS;
6. If the page refresh fails, please use TNAS PC to search for your TNAS device; Then select the device and click "Login"; Follow the web page to install the new TOS;
7. After the system installation is complete, log in to TOS and go to TOS desktop> Control Panel> General Settings> Update and Restore> Backup and Restore to restore your backed up system configuration.
restore config.png
Note: After installation-restart-setting the account password, if it prompts to initialize the raid, please do not continue and contact our support team.

Method 2: If your TOS system encounters a malfunction and cannot work properly

1. Turn off your TNAS device;
2. Remove all hard drives;
3. Turn on your TNAS;
4. Wait about two minutes, after the network light is on, insert your hard drives;
5. Use TNAS PC to search for your TNAS device;
6. Select the device and click "Login"; Follow the instructions on the web page to install the new TOS system.

Note: Reinstalling the system normally will not delete the data on your hard drives, BUT to prevent accidents,it is recommanded to backup your data before reinstalling. If you have any questions when operating the above steps, please contact us in time.
Note: After installation-restart-setting the account password, if it prompts to initialize the raid, please do not continue and contact our support team.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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sngillis
Posts: 2
Joined: 16 Dec 2020, 07:03

Re: How to re-install your TOS?

Post by sngillis » 16 Dec 2020, 13:46

I've done this twice now on my F4-210 and at no point in this process am I presented with an option to install a new OS. It merely loads the 4.1.32 version of TOS. When I click 'login', I go to the TOS desktop.

How do I get the new OS loaded?

PS I tried to simply update to 4.2.07 and it keeps hanging at the unzipping stage (it says it needs two minutes, but 2 hours later, it still needs two minutes).

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emabia72
Posts: 19
Joined: 26 Dec 2020, 14:25

Re: How to re-install your TOS?

Post by emabia72 » 11 Jan 2021, 01:23

sngillis wrote:
> I've done this twice now on my F4-210 and at no point in this process am I
> presented with an option to install a new OS. It merely loads the 4.1.32
> version of TOS. When I click 'login', I go to the TOS desktop.
>
> How do I get the new OS loaded?
>
> PS I tried to simply update to 4.2.07 and it keeps hanging at the unzipping
> stage (it says it needs two minutes, but 2 hours later, it still needs two
> minutes).

Download the update file. It works.

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hopps402
Posts: 0
Joined: 06 Feb 2021, 06:16

Re: How to re-install your TOS?

Post by hopps402 » 06 Feb 2021, 06:26

I just want to check. Per the note...

[quote=TMroy post_id=1693 time=1589263348 user_id=1656]
Note: Reinstalling the system will not delete the data on your hard drives. If you have any questions when operating the above steps, please contact us in time.
[/quote]

...that the data will not be deleted from the hard drive even though it specifically says "Data on Hard Drive(s) will be deleted!" so long as the data on the drives was previously on initialized drives?

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TMroy
Customer Service
Posts: 1445
Joined: 10 Mar 2020, 14:04

Re: How to re-install your TOS?

Post by TMroy » 06 Feb 2021, 10:59

{L_BUTTON_AT}hopps402
This notice will be removed in future new release. BUT to avoid accidents, it is recommanded to backup data before your reinstalling.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

User avatar
hopps402
Posts: 0
Joined: 06 Feb 2021, 06:16

Re: How to re-install your TOS?

Post by hopps402 » 06 Feb 2021, 21:59

TMroy wrote:
>
I cannot back up the data. When I try to access the NAS I get the following error:

Fatal error: Uncaught Error: Call to a member function read() on boolean in /usr/www/include/class/storage.class.php:1143 Stack trace: #0 /usr/www/include/class/storage.class.php(1119): storage->_getusbslot('/dev/sda') #1 /usr/www/include/class/storage.class.php(868): storage->_readslot('../devices/plat...') #2 /usr/www/include/class/storage.class.php(595): storage->_diskstat('sda') #3 /usr/www/wizard/index.php(12): storage->_block_free_list() #4 {main} thrown in /usr/www/include/class/storage.class.php on line 1143

Any link to help with this error would solve my actual problem.

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TMS
Customer Service
Posts: 573
Joined: 20 Oct 2020, 17:06

Re: How to re-install your TOS?

Post by TMS » 06 Feb 2021, 22:12

Hi,
The system file and the file system may be damaged or missing, or the array may be damaged . Reinstallation can solve the former, you can try the method two. If you encounter the word "format", stop the operation and contact us.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

User avatar
hopps402
Posts: 0
Joined: 06 Feb 2021, 06:16

Re: How to re-install your TOS?

Post by hopps402 » 07 Feb 2021, 00:33

TMS wrote:
>

In my case the file system wasn't damaged, only the TOS was corrupted. When I went through method 2, I was not asked to format the drives even though it gave me a warning. Before deleting this portion of the thread, perhaps consider adding a section under method 2 that states:

"Every effort should be made to back up the data before proceeding with TOS re-install. If this is not possible, you may proceed with the installation, but you may be asked to format the drives. If you proceed with format of the drives during the process, you will lose all data on the hard drives. If you do not wish to format and lose your data, please STOP and contact Support if you see the word "format" during the process."

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TMS
Customer Service
Posts: 573
Joined: 20 Oct 2020, 17:06

Re: How to re-install your TOS?

Post by TMS » 07 Feb 2021, 22:42

Good suggestion, We will take it into consideration.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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DonalOS
Posts: 6
Joined: 12 Jan 2021, 01:36

Re: How to re-install your TOS?

Post by DonalOS » 17 Feb 2021, 22:03

Just tried this process on F2-220, with broken TOS web interface..
on restarting with both drives ejected, it just beeps annoyingly every 10 seconds, LAN light never lights up (yes it's lan cable is in, with light on, but not flickering)
What next?

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