TOS 7.0.1422 (x86) Official Release Update

[CursaYang]

We understand your concerns. However, please note that we cannot remotely access or operate your NAS without your authorization and an established remote connection. We did not perform any operations to delete your data.

To help us investigate what happened, could you please describe the steps you took during the TOS 6 to TOS 7 upgrade, the permission issue you encountered, and the exact steps you followed when reinstalling TOS 6? We will review the details and do our best to identify the possible cause of the data loss.

Thank you for your cooperation.

[CursaYang]

Can you log in to the NAS via SSH and run the following commands to check the status of the services related to the web page:

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systemctl status TOSDaemon.service

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systemctl status nginx.service

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systemctl status [email protected]

[Silko]

Can you log in to the NAS via SSH and run the following commands to check the status of the services related to the web page:

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systemctl status TOSDaemon.service

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systemctl status nginx.service

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systemctl status [email protected]

Tried it all, none of it was giving any result but errors. Ended up cold resetting as even normal reset didn't work. Now finally running 7.0.1422.

[krza]

Hi

I've had an issue where after updating from 7.0.0747 to 7.0.1422 Plex has lost access to my media library and I am unable to grant it permissions to access my media. I think I have stumbled on a bigger issue I am having with my shared folders which I hope you can help with.

F2-423
Volume 1 - 2 x HDD (Raid 1) - /public/Media (Contains all my media)
Volume 2 - NVMe - System (Applications also installed on this drive, including Plex)

I recently upgraded from TOS5 to TOS6. That went ok. No issues with Plex. Once on TOS6 I migrated the system disk to just be on the NVMe. No issues with that.

Over the weekend I upgraded from TOS 6.0.794 to 7.0.0747 (manual). I removed my HDDs during this upgrade and I had read that this could reduce any potential upgrade issues. That went ok. Plex lost access to my /Media on Volume 1 and I could not play anything as a result. I managed to fix this by removing all permissions for the Application User "plex" both in Control Panel -> Network Services -> Shared Folder as well as in the File Manager then readding the permissions. I could then play my media and browse /public/Media from inside Plex and from windows.

I then updated from 7.0.0747 to 7.0.1422. Plex has again lost access to my /Media folder and no amount of combination of removing / reading permissions, enabling / disabling Plex and rebooting the NAS seem to restore access.

When trying to troubleshoot the issue I have also noticed that I have two sets of "public" and two sets of "home" folders. One set on volume1 and another set on volume2. I assume that the ones on volume1 were the originals, and the ones on volume2 the new ones which were created when I migrated from TOS6 to TOS7 without the HDDs installed?

I would like both the "public" and "home" folders to reside on volume1 as volume2 does not have enough space. I have tried to move the public folder from volume2 to volume1 but I get an error. I can also see no option to remove the old public and home folders from volume1.

Instead of just creating a new shared folder in volume1 for my media, I would like to make use of the public folder as I believe this is managed by the system and has better functionality. Additionally I would like the home folder migrated to volume1 so that any new users have their home folders created there where there is more storage available.

Please let me know if you need any additional information.

Thanks

[EriChan]

Thank you for your detailed feedback and description of the issue!

To help us better investigate and determine whether there is an underlying anomaly in the TOS system, please generate and download a system report from the TOS WebUI (Support & Help > Issue Feedback), and email it to our technical support team at support(at)terra-master.com.

Please also include this forum thread link along with your forum ID in the email so our engineers can track the issue directly.

Thank you for your cooperation and support!