TOS 7.0.1422 (x86) Official Release Update

Official news about TOS, mobile app, PC app updates or beta releases.
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CursaYang
TM Support
Posts: 1002
Joined: 06 Jan 2025, 16:34
China

Re: TOS 7.0.1422 (x86) Official Release Update

Post by CursaYang »

billyBob wrote: ↑06 Nov 2026, 19:40
We understand your concerns. However, please note that we cannot remotely access or operate your NAS without your authorization and an established remote connection. We did not perform any operations to delete your data.

To help us investigate what happened, could you please describe the steps you took during the TOS 6 to TOS 7 upgrade, the permission issue you encountered, and the exact steps you followed when reinstalling TOS 6? We will review the details and do our best to identify the possible cause of the data loss.

Thank you for your cooperation.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
CursaYang
TM Support
Posts: 1002
Joined: 06 Jan 2025, 16:34
China

Re: TOS 7.0.1422 (x86) Official Release Update

Post by CursaYang »

Silko wrote: ↑Yesterday, 02:09
Can you log in to the NAS via SSH and run the following commands to check the status of the services related to the web page:

Code: Select all

systemctl status TOSDaemon.service

Code: Select all

systemctl status nginx.service

Code: Select all

systemctl status [email protected]
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
Silko
Posts: 5
Joined: 22 Sep 2026, 17:56
Netherlands

Re: TOS 7.0.1422 (x86) Official Release Update

Post by Silko »

CursaYang wrote: ↑Yesterday, 14:28
Silko wrote: ↑Yesterday, 02:09
Can you log in to the NAS via SSH and run the following commands to check the status of the services related to the web page:

Code: Select all

systemctl status TOSDaemon.service

Code: Select all

systemctl status nginx.service

Code: Select all

systemctl status [email protected]
Tried it all, none of it was giving any result but errors. Ended up cold resetting as even normal reset didn't work. Now finally running 7.0.1422.
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