TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

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Phil
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by Phil »

rfbjr wrote: 14 Jun 2026, 08:56 Looks like it's doing disk activity again. I have debug on. The log shows any updates completed about 6hr ago. I honestly don't know when the activity started. I turned on debug after I saw the activity.

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You can send the collected debug logs to our email address, and we will help you analyze and resolve the issue.(support(at)terra-master.com)
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rfbjr
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by rfbjr »

Agreed, in fact the disk activity just stopped. I'll copy the debug logs onto my share and email the link
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rfbjr
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by rfbjr »

Email sent and I'm keeping debug mode on (the F4-425 Plus)
*If I ever slip up the names: Forge (F4-424 Pro) Anna (F4-425 Plus) LittleDude (F6-424) :)
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MikeZhang
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by MikeZhang »

rfbjr wrote: 14 Jun 2026, 20:24
Please refer to the screenshot to export TerraSync Debug log for us to analyze
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To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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rfbjr
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by rfbjr »

Email was sent on June 14th. It contains the link to my share since gmail won't let me send the debug zip file. Security alerts.
Subject: "Debug logs from recent update to TerraSync"
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Felix
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by Felix »

rfbjr wrote: 16 Jun 2026, 18:44
Please export debug log of TerraSync for analysis
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rfbjr
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Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.

Post by rfbjr »

The email I sent has the link to my onedrive share. That was done on June 14th. I can't email the debug logs directly and was told to not publish my direct link to the share in these forums.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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