You can send the collected debug logs to our email address, and we will help you analyze and resolve the issue.(support(at)terra-master.com)
TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Agreed, in fact the disk activity just stopped. I'll copy the debug logs onto my share and email the link
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
F4-424 Pro also at 7.0.0777
D4-320
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Email sent and I'm keeping debug mode on (the F4-425 Plus)
*If I ever slip up the names: Forge (F4-424 Pro) Anna (F4-425 Plus) LittleDude (F6-424)
*If I ever slip up the names: Forge (F4-424 Pro) Anna (F4-425 Plus) LittleDude (F6-424)
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
F4-424 Pro also at 7.0.0777
D4-320
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Please refer to the screenshot to export TerraSync Debug log for us to analyze

To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Email was sent on June 14th. It contains the link to my share since gmail won't let me send the debug zip file. Security alerts.
Subject: "Debug logs from recent update to TerraSync"
Subject: "Debug logs from recent update to TerraSync"
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
F4-424 Pro also at 7.0.0777
D4-320
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
The email I sent has the link to my onedrive share. That was done on June 14th. I can't email the debug logs directly and was told to not publish my direct link to the share in these forums.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
F4-424 Pro also at 7.0.0777
D4-320




