[Help] root acces on my F4-210 NAS

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antocara
Posts: 27
Joined: 08 Aug 2020, 12:29
Italy

[Help] root acces on my F4-210 NAS

Post by antocara »

Hi,
I have F4-210 NAS with TOS 4.2.41-2203011629.
I tried to access it with root privilage with no success.

I tried with ssh root@mynasip -p 9222 and it replays asking the password.
I have inserted my regular admin password, the one I'm using to access TOS via web, but instead of getting root access it keept asking password again.

I did this few times and now I got my root account locked due to 6 failed logins.

I tried ssh admin@mynasip -p9222 and able to access it with my admin account.

sudo su command was succesfully and I seemed to give me root access.

I'm not sure if message that root account is locked that i gop previusly is real a problem or not, but I'd like to clean the root account login status and undestand why the roo@myipaddress procedure failed. I guess it is important should the admi user have a problem.

Please advice.
Thankyou
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] root acces on my F4-210 NAS

Post by CursaYang »

If your TOS version is 4.2.12 or above, please use your first created acount to log in, then switch to the highest root authority with the same password:
viewtopic.php?t=2350
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
antocara
Posts: 27
Joined: 08 Aug 2020, 12:29
Italy

Re: [Help] root acces on my F4-210 NAS

Post by antocara »

CursaYang wrote: 18 Sep 2025, 16:32 If your TOS version is 4.2.12 or above, please use your first created acount to log in, then switch to the highest root authority with the same password:
viewtopic.php?t=2350
Ok thanks.

Is the message "root account locked due to 6 failed logins." I get, when trying to access directly with root account, a problem or not ?
User avatar
CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] root acces on my F4-210 NAS

Post by CursaYang »

Don't worry, this isn't a problem.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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