Access to TOS6 impossible

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Phildefer
Posts: 30
Joined: 05 Oct 2024, 04:00
France

Access to TOS6 impossible

Post by Phildefer »

Hi all,
Since yesterday I’m not able to load the TOS6 webpage. I don’t understand why. Before that everything was ok and I didn’t change anything. I have this message : ERR_ADDRESS_UNREACHABLE still I can see the NAS with TNAS PC.

Could you help me please it’s urgent;
Thx.
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Gremlin
Gold Member
Posts: 1631
Joined: 02 Dec 2022, 22:31
Great Britain

Re: Access to TOS6 impossible

Post by Gremlin »

Have you tried logging in via TnasPC?
Have you confirmed the IP address shown in TnasPC is actually the correct IP?
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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Phildefer
Posts: 30
Joined: 05 Oct 2024, 04:00
France

Re: Access to TOS6 impossible

Post by Phildefer »

Yes and it is the right IP and the connection via tnas pc works …
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Phildefer
Posts: 30
Joined: 05 Oct 2024, 04:00
France

Re: Access to TOS6 impossible

Post by Phildefer »

Besides all Docker accessible via internet work well too; My only problem is the connection in local with a browser.
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Phildefer
Posts: 30
Joined: 05 Oct 2024, 04:00
France

Re: Access to TOS6 impossible

Post by Phildefer »

My Nextcloud works well too.
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TMzethar
TM Support
Posts: 2827
Joined: 27 Oct 2020, 16:43

Re: Access to TOS6 impossible

Post by TMzethar »

viewtopic.php?t=8035
Based on your description, we initially suspect that excessive usage is causing the blockage. You may try restarting the NAS.
If you can successfully restore the NAS operation, you might consider updating to the new TOS6. There is a new feature related to this in the update.
1. Added cgroup control policies to achieve reasonable allocation of CPU and memory resources.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Phildefer
Posts: 30
Joined: 05 Oct 2024, 04:00
France

Re: Access to TOS6 impossible

Post by Phildefer »

Finally I have found the solution. It was due to my browser (Brave). After an update the access to local network had been disabled.
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