Cannot setup new OneDrive Sync

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
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mikesbet
Posts: 12
Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

Is there any update on this? One drive syncing is critical to the use of my NAS. It seems a very long time for this still to be happening.
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AndyB
Posts: 20
Joined: 08 Aug 2023, 18:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by AndyB »

Don't hold your breath. I've got a F2-210 that's not been able to set up a connection for months. It's just another thing to add to the list of issues.

Had I known just how bad TerraMaster actually were, I'd have paid a few extra pounds for a more reliable device.
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mikesbet
Posts: 12
Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

TMpraj wrote: 01 Jul 2024, 09:42
bbsrdn wrote: 28 Jun 2024, 04:31
Hello, the OneDrive sync app for the 210 series is currently unavailable. We are working on resolving the issue. We apologize for any inconvenience caused and kindly ask you to wait patiently for the release of the new version.
Hi - We are rather desperately awaiting a resolution to this issue. This not being fixed has essentially killed the main functionality I needed for your product - This is unaceeptable for a device that I purchased less than a year ago. What is the status?
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mikesbet
Posts: 12
Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

AndyB wrote: 11 Oct 2024, 23:02 Don't hold your breath. I've got a F2-210 that's not been able to set up a connection for months. It's just another thing to add to the list of issues.

Had I known just how bad TerraMaster actually were, I'd have paid a few extra pounds for a more reliable device.
I would like to give the benefit of the doubt for now - but i am not far off requesting a refund. Only bought the thing a year ago and it's basically been relegated to the status of a backup USB drive that sits in the ultility room cupboard...
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Dgram
Posts: 13
Joined: 27 Dec 2023, 19:18
Italy

Re: Cannot setup new OneDrive Sync

Post by Dgram »

Same here. I have been trying to use cloudsync for more than 6 months but it still doesn't work. It is really disappointing.
TERRAMASTER F2-212, TOS5 arm v8.2
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: Cannot setup new OneDrive Sync

Post by TMzethar »

Regarding the OneDrive issue with TOS4, we are working on a fix.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: Cannot setup new OneDrive Sync

Post by TMzethar »

Dgram wrote: 04 Nov 2024, 00:43 Same here. I have been trying to use cloudsync for more than 6 months but it still doesn't work. It is really disappointing.
TERRAMASTER F2-212, TOS5 arm v8.2
Based on the information available, your question has nothing to do with the poster's.
We have not received other feedback similar to yours and this may be an isolated case. We suggest that you open a new post describing the phenomenon you are experiencing.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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mikesbet
Posts: 12
Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

TMzethar wrote: 04 Nov 2024, 09:59 Regarding the OneDrive issue with TOS4, we are working on a fix.
Morning,

ANy news on this LOOOONG overdue fix...

Come on guys - it's not a good loook that one of the key features of having a NAS as opposed to a bog standard plug in drive hjas been on its backside for so long...

PLease... pretty please... with sugar on top..... when are you guys going to fix this!?
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EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: Cannot setup new OneDrive Sync

Post by EthanLiu »

mikesbet wrote: 22 Dec 2024, 19:29
The issue of OneDrive being unable to connect has been resolved and the latest version has been released. Please make sure you have updated to the latest version. If the problem still persists, please contact our online customer service through the official website, and we will arrange for an engineer to assist you remotely.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Dgram
Posts: 13
Joined: 27 Dec 2023, 19:18
Italy

Re: Cannot setup new OneDrive Sync

Post by Dgram »

Which is the last version?
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