TerraMaster Forum

Hello, please navigate to the TOS desktop > top taskbar > Technical Support > Issue Feedback > Generate System Report. In Debug mode, collect the logs and send them to our email: support@terra-master.com for analysis. Reports and logs sent. (It only lasted about 20 minutes so the logs didn't have a...

I keep having issues where, for no obvious reason, my F2-221 load spikes to the point where it's unresponsive and I need to hard-reset.

What can I do, logging-wise, for example, to hopefully find out why this happens? It's somewhat frustrating because it seems to happen totally randomly.

I don't know it it's a problem introduced by this particular release but it seems that sometimes when I try to access my NAS remotely, I'm not able to connect. It gives me a warning something like "Request timed out" (I don't remember the exact words because it is only on my phone screen f...

Sorry, I thought I replied to my original report but apparently I did not.
It must have been down temporarily or some other glitch because it has been working since the following day.

Thanks. I upgraded to TOS 7 beta and the accompanying app update. It is indeed resolved.

I had remote access working but today it is no longer enabled. Instead, I get "Operation failed". Even worse, when I try to log in to me TerraMaster account: It says my password is wrong When I try to reset it, it says my account doesn't exist When I try to register a new account, it says ...

I found my mistake. I was looking for a standard user called emby and not an application user when granting privileges to my public folder.
It's all good now (from this perspective.)

I'm having the same issue as Missing users and groups after ugrade to TOS6 after upgrading to TOS 7. For example, I had an Emby server that had created an "Emby" user. It no longer shows in the User list but if I try to create it manually, I get "The name already exists!'. I do see it...

Never mind. I did a factory reset and got it working.

I installed TOS 7 and it seems to mostly work fine except for my shared folders: public share It's shown in the list of Shared Folders but it is not actually available for use. The Delete icon is greyed out When I click the Edit button, it goes to an Edit page but the entire webpage greys out and th...