[Help] d8 hybrid. Speed and connection issues.

RAID storage for video editing professionals or who care much about the speed
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blackbook
Posts: 1
Joined: 07 Jan 2026, 08:59
United States of America

[Help] d8 hybrid. Speed and connection issues.

Post by blackbook »

So I bought a 24 terrabyte hard drive and use a 16 ft type c 20gb per second cord.

It plain up refuses to connect using that one. But when I use a smaller type c it works.

Is the enclosure not able to user higher level cables?
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TMjack
TM Support
Posts: 185
Joined: 27 Oct 2020, 08:41

Re: [Help] d8 hybrid. Speed and connection issues.

Post by TMjack »

After switching to a shorter cable, the device began operating normally. It is preliminarily determined that the issue lies with this 16-foot Type-C cable, which may have signal attenuation problems, resulting in the inability to properly recognize the D8 Hybrid device.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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