[Help] TOS 6 Superuser setup bad password error

Initialization of newly purchased TNAS or re-installation of your TNAS
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imhaas12
Posts: 5
Joined: 31 Dec 2020, 22:14
United States of America

[Help] TOS 6 Superuser setup bad password error

Post by imhaas12 »

I am trying to setup a new F4-423. After the TOS 6 installation completes and the F4-423 reboots, I get the Superuser setup screen. I create a user id and password that meet the suggerstions and click next. Then I put in my email and click to get the verification code email . When I enter the verification code I get a "password contains illegal characters" pop up error message for about 1 second and then the Superuser setup screen reappears. The same thing happens if I skip verification. I am stuck in this loop and cant get past it. My password is 9 characters and contains uppercase letters, lowercase letters and numbers, so it should meet the criteria. Any idea?

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Gremlin
Gold Member
Posts: 1705
Joined: 02 Dec 2022, 22:31
Great Britain

Re: [Help] TOS 6 Superuser setup bad password error

Post by Gremlin »

Try a 'special character' in the password?
F5-221 TOS7.0.1105 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.1105 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.1105 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.1105 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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EthanLiu
TM Product Manager
Posts: 178
Joined: 13 Nov 2023, 14:25
China

Re: [Help] TOS 6 Superuser setup bad password error

Post by EthanLiu »

imhaas12 wrote: 04 Aug 2025, 07:09
Your system has been installed abnormally, resulting in an abnormal error in the verification of the security mailbox, reporting "The password contains illegal characters". It is recommended that you try to reinstall the system.
To contact our team, please send email to following addresses, remember to replace (at) with @
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