Win 10 Network Tree

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Mntmck
Posts: 3
Joined: 06 Jun 2024, 03:48
Canada

Win 10 Network Tree

Post by Mntmck »

I have experienced a series of deleted volumes and pools still showing up on the Windows 10 Explorer network tree. Several of these are duplications of previously deleted volumes and pools.

How do I remove these from the Windows network tree and ensure that TOS 6 hasn't kept the descriptions and keeps loading these orphaned Pools and Volumes instead of adding/ replacing the numbers?

Screen shots show numerous old Volumes and Pools.
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: Win 10 Network Tree

Post by TMzethar »

This problem can be caused by incomplete SMB cache or system updates.

Regarding the SMB cache, you can try to clear the browser cache and reboot the PC and NAS.

We have noticed that you are experiencing this exception, please understand and resolve it:
viewtopic.php?t=5320

You can also try reinstalling TOS, which may solve some of the problems caused by incomplete updates:
viewtopic.php?t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Mntmck
Posts: 3
Joined: 06 Jun 2024, 03:48
Canada

Re: Win 10 Network Tree

Post by Mntmck »

I have completed all of your suggestions however the issue still exists.

Any other suggestions?
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: Win 10 Network Tree

Post by TMzethar »

Please refer to points 4 and 5 of this operation guide to manually clean the SAMBA cache and credentials on the PC.
viewtopic.php?t=2759
If possible, please try accessing SAMBA on another PC to see if there is a similar situation.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ivanp20
Posts: 1
Joined: 07 Jul 2024, 02:15
Belgium

Re: Win 10 Network Tree

Post by ivanp20 »

I found this thread in relation to the same problem i am having with duplications showing of previously deleted volumes and having no luck with the solution given still.
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: Win 10 Network Tree

Post by TMzethar »

It could be caused by a database-related error.
Please tell me your TNAS model and TOS version.
If you can, you might consider trying to reinstall TOS to reset these error things:
viewtopic.php?t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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