[Help] Locked out of system. How do I reset password?

Initialization of newly purchased TNAS or re-installation of your TNAS
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miogpsrocks007
Posts: 3
Joined: 24 Feb 2026, 08:20
United States of America

[Help] Locked out of system. How do I reset password?

Post by miogpsrocks007 »

Hello.

I have a F4-220 Terramaster nas.

I am locked out of the system and this capcheck thing is making is very difficult to try different passwords. Is there just a way to reset the password? I think the email password is not working either.

Thanks.
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EriChan
TM Support
Posts: 361
Joined: 06 Jan 2026, 12:27
China

Re: [Help] Locked out of system. How do I reset password?

Post by EriChan »

Regarding the issue you are facing, please first try consulting the forum operation guide to recover your password. If you cannot recover it, please refer to Method B in the system reinstallation guide to reset your system.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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