[Help] F5-422 crash system

Initialization of newly purchased TNAS or re-installation of your TNAS
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Dric2dric
Posts: 3
Joined: 22 May 2026, 03:15
France

[Help] F5-422 crash system

Post by Dric2dric »

Hello, I have an F5-422 in RAID 5 with 5 x 8TB drives.
After a file transfer, the system crashed. I restarted it, but the NAS wasn't visible.
I removed the drives, restarted, and reinserted them. My system is now initializing.
How can I install ToS without losing my RAID configuration (by the way, my fifth drive is now at risk)!
I followed the procedure using the custom option, but I get a message saying that all four drives will be erased. Can you help me?
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] F5-422 crash system

Post by CursaYang »

When reinstalling the system, did you insert four or five hard drives?

If you used four hard drives, the initialization process will prompt you to delete data due to an incomplete RAID array.

We can help you resolve this issue remotely.

Please find the online customer service link in the bottom right corner of our official website to schedule a remote appointment.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Dric2dric
Posts: 3
Joined: 22 May 2026, 03:15
France

Re: [Help] F5-422 crash system

Post by Dric2dric »

Hello, thank you for your help. I tried with 4 and 5, but the procedure is the same.
Even though my 5th one is at risk, I still have to insert it, right?
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Dric2dric
Posts: 3
Joined: 22 May 2026, 03:15
France

Re: [Help] F5-422 crash system

Post by Dric2dric »

My screen is in French. Should I still continue when it tells me the disks will be erased? Will my RAID 5 remain intact, or am I forced to lose everything?
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MikeZhang
TM Support
Posts: 381
Joined: 05 Sep 2023, 22:21

Re: [Help] F5-422 crash system

Post by MikeZhang »

Dric2dric wrote: 22 May 2026, 12:42
Please visit www.terra-master.com online chat to book remote session so we can check for you remotely, schedule is still available before 5PM UTC+8
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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