When you create a new shared folder in the Control Panel, a corresponding directory will be automatically generated under the `/Volume1` path.
Do you see that the newly created folder is directly mounted under the root directory `/` in the terminal?
You can check the actual mount and usage information with the following two commands:
Could you tell us how you created the shared folder?
How did this shared folder get mounted under the root directory? Was it mounted there after a normal reboot?
Is /Volume1/ working correctly at this point? Is it displaying as expected?
When did you first notice this behavior, and which version of TOS were you using?
Did this occur in previous versions as well?
Is the issue reproducible?
Thank you for sharing more details — this will help us narrow down the problem.
Muchas gracias por la respuesta, respondiendo a sus preguntas:
¿Podría decirnos cómo creó la carpeta compartida? la cree como cualquier otra carpeta normal por medio de la interface grafica en el navegador web en panel de control>>>carpeta compartida>>>añadir
¿Cómo se montó esta carpeta compartida en el directorio raíz? no lo se pero se lleno esa particion y tube que restructurar cun ayuda de ia ¿Se montó allí tras un reinicio normal? desde siempre se monto alli, tambien trate de reiniciar y de borrarla y se montaba alli siempre esa carpeta
¿Funciona correctamente /Volume1/ en este momento? en este momento si tras mi configuracion ¿Se muestra tal como debería? se sigue mostrando como deberia /Backuply pero sin m correccion se montaria en /
¿Cuándo notó este comportamiento por primera vez y qué versión de TOS estaba utilizando? lo note hace una semana, ya que empece a usar una aplicacion llamada "Backuply" que sirbe para respaldar datos de hosting web es un plugin que se instala en una plataforma llamada directadmin muy parecida a c panel, y este plugin llmada backuply se configura por sftp anexo imagen de configuracion
¿Esto ocurría también en versiones anteriores? no lo se apenas lo note y si es grave
¿Es posible reproducir el problema? si el problema es reproducible, cuento con varios terramaster y curiosamente probe en 2 de ellos y ambos se llearon y tubieron el mismo comportamiento, si lo intentan por sftp veran como se comporta en sus equipos.
Currently, no other customers have reported this issue, and we are unable to reproduce it internally. If you can consistently reproduce the problem on both of your devices and it’s convenient for you, we need to perform remote troubleshooting. Please visit the link below and schedule a time with our online customer service for remote assistance:
Actualmente, ningún otro cliente ha reportado este problema y nosotros no podemos reproducirlo internamente. Si puede reproducir el problema de manera estable en sus dos dispositivos y le resulta conveniente, necesitamos realizar una solución de problemas de forma remota. Por favor, visite el enlace siguiente y reserve una hora con nuestro servicio de atención al cliente en línea para la asistencia remota:
You can export your current system configuration from the Control Panel > General Settings > System > Configuration page, and then import it again after reinstalling the system.
You can also choose a suitable backup tool in our Backup Center to back up your current data.
To contact our team, please send email to following addresses, remember to replace (at) with @
The system configuration does not include Rsync task configurations. Regarding the issue you mentioned, please check whether the current storage pool and volumes are in a normal state. You can also enter dmesg in the terminal to check whether there are any file system errors. viewtopic.php?t=2575
To contact our team, please send email to following addresses, remember to replace (at) with @
The free version won't let you edit the default backup path directly. You can see the default Local Folder under Backup Locations - hand that path to an AI and have it turn that folder into a symlink pointing to the directory you created. While you're at it, have it fix the path shown in the UI too (by changing the constant in the plugin) - otherwise the table keeps showing the old path and it gets confusing.
The free version won't let you edit the default backup path directly. You can see the default Local Folder under Backup Locations - hand that path to an AI and have it turn that folder into a symlink pointing to the directory you created. While you're at it, have it fix the path shown in the UI too (by changing the constant in the plugin) - otherwise the table keeps showing the old path and it gets confusing.
Ah, my mistake — I misread. You're probably on the Pro version. /Backuply is definitely wrong though, don't use that one. Open File Manager, find that folder, see what its full path is, and try entering that.
Would you be willing to help us run a quick test? Before restarting your TNAS, please stop or exit the Backuply backup tool. Once the TNAS has fully restarted, launch Backuply again and see whether the issue occurs again. We suspect that Backuply begins writing data to the TNAS before TOS has completely booted up — the Volume hasn't finished mounting at that point, so data ends up being written to the root directory. If this is confirmed, we'll have a corresponding solution ready.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
You can export your current system configuration from the Control Panel > General Settings > System > Configuration page, and then import it again after reinstalling the system.
You can also choose a suitable backup tool in our Backup Center to back up your current data.
Ok thanks.
How can i reinstall the TOS7 OS for example downgrading it in a previuos version?
Regards
You can refer to this post to reinstall the TOS system: viewtopic.php?t=423
When initialization begins, you can press ESC to enter custom installation mode and manually upload the bootloader and the TOS installation package to install the TOS version you want.
To contact our team, please send email to following addresses, remember to replace (at) with @
