[Help] Update very slow - Gigabit internet

The discussion here is limited to topics related to the system update itself. Please post the functional issues after the system update to the corresponding other forums.
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erhard2009
Posts: 10
Joined: 31 Jan 2026, 15:35
Romania

[Help] Update very slow - Gigabit internet

Post by erhard2009 »

Hello,

I noticed since one month back I guess, that the update process is taking a lot of time, the package 7.0.1130 took 40 minutes to download it was very fast 1 month ago, under 2...3minutes.
Also the app updates are really slow now and is was lightning fast a month ago.

I have Gigabit internet, no issues with internet speed. Also I didn't change any router settings or TOS settings.

I have F2-425 Plus NAS.

Photos app took almost 20 minutes to download from 50% to 100%, so in total 40 minutes !

Image

Thank you.
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EriChan
TM Support
Posts: 316
Joined: 06 Jan 2026, 12:27
China

Re: [Help] Update very slow - Gigabit internet

Post by EriChan »

Thank you for your detailed description.

This situation involves many factors. Please contact our support team through the following link for further investigation and attach the forum link and your forum ID as well:

https://salesiq.zohopublic.com/signatur ... 97d0be8892
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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erhard2009
Posts: 10
Joined: 31 Jan 2026, 15:35
Romania

Re: [Help] Update very slow - Gigabit internet

Post by erhard2009 »

Update to TOS 7.0.1140 took almost 50min to download. The speed is incredibly low for a 1GB package. Something happened to the update server for sure !
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