[Help] Update very slow - Gigabit internet

[erhard2009]

Hello,

I noticed since one month back I guess, that the update process is taking a lot of time, the package 7.0.1130 took 40 minutes to download it was very fast 1 month ago, under 2...3minutes.
Also the app updates are really slow now and is was lightning fast a month ago.

I have Gigabit internet, no issues with internet speed. Also I didn't change any router settings or TOS settings.

I have F2-425 Plus NAS.

Photos app took almost 20 minutes to download from 50% to 100%, so in total 40 minutes !



Thank you.

[EriChan]

Thank you for your detailed description.

This situation involves many factors. Please contact our support team through the following link for further investigation and attach the forum link and your forum ID as well:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

[erhard2009]

Update to TOS 7.0.1140 took almost 50min to download. The speed is incredibly low for a 1GB package. Something happened to the update server for sure !

[CursaYang]

This could be caused by a variety of factors. If you need further assistance, you can use the link provided by Eric to schedule remote technical support, and our engineers will troubleshoot the issue for you remotely.