[Help] Updated F4-423 to TOS 7 OK, but now all users are gone

The discussion here is limited to topics related to the system update itself. Please post the functional issues after the system update to the corresponding other forums.
Post Reply
User avatar
rickh
Posts: 1
Joined: 24 Aug 2026, 08:08
United States of America

[Help] Updated F4-423 to TOS 7 OK, but now all users are gone

Post by rickh »

The update to TOS went fine after changing the boot order as required. The shared drives are working fine. Unfortunately, my personal user seems to have disappeared. My personal user returns "User not exists". 'admin' seems to exist, but I must not have saved this password anywhere. The password 'admin' does not work for the user 'admin'. This happens in the console, the web interface, and the phone interface.

I have the OS on a small SSD, and 4 8gb drives. Will I be forced to reinstall and start over?
User avatar
CursaYang
TM Support
Posts: 796
Joined: 06 Jan 2025, 16:34
China

Re: [Help] Updated F4-423 to TOS 7 OK, but now all users are gone

Post by CursaYang »

Which TOS version did you upgrade from to TOS 7?
Usernames are prohibited from using system-reserved names such as "root", "admin", and "homes" in both TOS 6 and TOS 7. If these reserved usernames were used in your previous TOS version, it will cause a conflict.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Post Reply

Return to “System Update”