TOS 7 OpenClaw connection test failed

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ATO3FIX
Posts: 4
Joined: 23 Jun 2026, 14:15
United States of America

TOS 7 OpenClaw connection test failed

Post by ATO3FIX »

Trying to setup OpenClaw. Adding a LLM Model. Using Open Router.

Yes. I'm using a correct API Key. I've also tried numerous of different models in Open Router.

I've also tried OpenAI, still the same error message. OpenClaw is up to date. I went as far as uninstalling it and reinstalling it. No change.



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MikeZhang
TM Support
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Joined: 05 Sep 2023, 22:21

Re: TOS 7 OpenClaw connection test failed

Post by MikeZhang »

ATO3FIX wrote: 25 Jun 2026, 03:41
Please try again with other LLM Model, at the same time we will verify in our lab.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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ATO3FIX
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Joined: 23 Jun 2026, 14:15
United States of America

Re: TOS 7 OpenClaw connection test failed

Post by ATO3FIX »

MikeZhang wrote: 25 Jun 2026, 20:52
ATO3FIX wrote: 25 Jun 2026, 03:41
Please try again with other LLM Model, at the same time we will verify in our lab.
Sorry for the late reply. Yes, I've tried with other LLM models as a test. I keep getting the exact same error as shown in the screenshot.
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TMroy
TM Support
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China

Re: TOS 7 OpenClaw connection test failed

Post by TMroy »

We have not adapted/supported Open Router. Please try using credentials from another provider, and make sure the API key and base URL are correct.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ATO3FIX
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Joined: 23 Jun 2026, 14:15
United States of America

Re: TOS 7 OpenClaw connection test failed

Post by ATO3FIX »

TMroy wrote: 27 Jun 2026, 13:44 We have not adapted/supported Open Router. Please try using credentials from another provider, and make sure the API key and base URL are correct.
Open Router is in the list available to use to select your LLM Provider. I prefer to use free models provided by Open Router rather than paying Open AI's asking price per month. AP Credentials are correct because I keep generating a new key and directly copying the newly generated API key from Open Router into the configuration box. Base URL is also correct. In the screenshots provided, I have auto selected, If I click on any other random models in the list. Error is still the same.


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TMroy
TM Support
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China

Re: TOS 7 OpenClaw connection test failed

Post by TMroy »

ATO3FIX wrote: 28 Jun 2026, 03:57
We will verify and come back to you soon.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMeric
TM Product Manager
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Joined: 03 Jul 2023, 11:01

Re: TOS 7 OpenClaw connection test failed

Post by TMeric »

ATO3FIX wrote: 28 Jun 2026, 03:57
TMroy wrote: 27 Jun 2026, 13:44 We have not adapted/supported Open Router. Please try using credentials from another provider, and make sure the API key and base URL are correct.
Open Router is in the list available to use to select your LLM Provider. I prefer to use free models provided by Open Router rather than paying Open AI's asking price per month. AP Credentials are correct because I keep generating a new key and directly copying the newly generated API key from Open Router into the configuration box. Base URL is also correct. In the screenshots provided, I have auto selected, If I click on any other random models in the list. Error is still the same.


Thank you for your feedback. We have confirmed that this is a known bug and will fix it in a future release. In the meantime, you can add OpenRouter models using the "Custom Provider" option. We have verified that this method works correctly and does not affect model configuration or usage. Thank you for your understanding and support.
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To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: TOS 7 OpenClaw connection test failed

Post by TMroy »

ATO3FIX wrote: 28 Jun 2026, 03:57
We have confirmed the issue you reported — the behavior you described does exist. The root cause is that the model parameters displayed in our UI are based on OpenClaw's default settings. We validated these parameters against major API providers, but did not test them specifically for OpenRouter. This will be corrected in the next update. Thank you for your feedback!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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