[Help] CloudSync doesn't sync .dot files from Dropbox  [SOLVED]

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

[Help] CloudSync doesn't sync .dot files from Dropbox

Post by mmalchuk »

CloudSync doesn't sync .dot files from Dropbox. :shock:
It correctly synchronizes all folders and files, but ignores (simply doesn't see) any folder or file whose name starts with a dot.
It is a big problem since some sensitive data is intentionally placed in these folders or files in order to hide them from default folder listings. :!:
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
TMzethar
TM Support
Posts: 2818
Joined: 27 Oct 2020, 16:43

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by TMzethar »

Hi mmalchuk,
Files that begin with a period (.) may also be hidden and invisible in TOS File Manager. Please ensure that the “Show hidden items” option is enabled in TOS File Manager to check whether there are any files that were successfully downloaded but are not visible.
Also, are you experiencing this issue with TOS 7 or TOS 6? What version of CloudSync are you using?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by mmalchuk »

I don't use TOS File Manager, and as I said files that begin with a period (.) doesn't synced from Dropbox. I use latest CloudSync on TOS 6.
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
TMzethar
TM Support
Posts: 2818
Joined: 27 Oct 2020, 16:43

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by TMzethar »

Just wanted to suggest you check the file synchronization status through TOS File Manager.
Don't worry about it; we'll confirm internally and get back to you as soon as possible.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by mmalchuk »

TMzethar wrote: 13 Apr 2026, 09:34 Just wanted to suggest you check the file synchronization status through TOS File Manager.
Don't worry about it; we'll confirm internally and get back to you as soon as possible.
Checked. There are no dot files synced. :(
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] CloudSync doesn't sync .dot files from Dropbox  [SOLVED]

Post by CursaYang »

Thank you for your feedback. The testing team has confirmed the issue, and we will fix it in subsequent versions.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by mmalchuk »

CursaYang wrote: 13 Apr 2026, 19:02 Thank you for your feedback. The testing team has confirmed the issue, and we will fix it in subsequent versions.
Thank you. I'm eagerly awaiting it.
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by mmalchuk »

CursaYang wrote: 13 Apr 2026, 19:02 Thank you for your feedback. The testing team has confirmed the issue, and we will fix it in subsequent versions.
More than a week has passed since the thread was marked as solved, but there is still no update of the CloudSync.
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
EriChan
TM Support
Posts: 196
Joined: 06 Jan 2026, 12:27
United States of America

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by EriChan »

mmalchuk wrote: 25 Apr 2026, 01:39
Thank you for your patience. The update is currently being processed and undergoing necessary testing to ensure stability. We will make it available as soon as it is ready. Thank you for your understanding.
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] CloudSync doesn't sync .dot files from Dropbox

Post by mmalchuk »

EriChan wrote: 25 Apr 2026, 11:37 Thank you for your patience. The update is currently being processed and undergoing necessary testing to ensure stability. We will make it available as soon as it is ready. Thank you for your understanding.
The new update 3.2.0.39 that we received does not contain a fix for dot files. Should we wait again or do we need to make any manual changes?
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
Post Reply

Return to “CloudSync”