CloudSync doesn't sync .dot files from Dropbox.
It correctly synchronizes all folders and files, but ignores (simply doesn't see) any folder or file whose name starts with a dot.
It is a big problem since some sensitive data is intentionally placed in these folders or files in order to hide them from default folder listings.
Hi mmalchuk,
Files that begin with a period (.) may also be hidden and invisible in TOS File Manager. Please ensure that the “Show hidden items” option is enabled in TOS File Manager to check whether there are any files that were successfully downloaded but are not visible.
Also, are you experiencing this issue with TOS 7 or TOS 6? What version of CloudSync are you using?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Just wanted to suggest you check the file synchronization status through TOS File Manager.
Don't worry about it; we'll confirm internally and get back to you as soon as possible.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
TMzethar wrote: ↑13 Apr 2026, 09:34
Just wanted to suggest you check the file synchronization status through TOS File Manager.
Don't worry about it; we'll confirm internally and get back to you as soon as possible.
Thank you for your patience. The update is currently being processed and undergoing necessary testing to ensure stability. We will make it available as soon as it is ready. Thank you for your understanding.
EriChan wrote: ↑25 Apr 2026, 11:37
Thank you for your patience. The update is currently being processed and undergoing necessary testing to ensure stability. We will make it available as soon as it is ready. Thank you for your understanding.
The new update 3.2.0.39 that we received does not contain a fix for dot files. Should we wait again or do we need to make any manual changes?