Help me understand this Surveillance manager

A CCTV monitoring and recording application
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qidi4feet
Posts: 12
Joined: 09 Jan 2026, 23:20
Denmark

Help me understand this Surveillance manager

Post by qidi4feet »

Hmm
well i have done alot of video surveillance in my time
but this one is a puzzle for me
i have set it up with ( for now as a test ) 1 camera
but i can only choose to either record all the time ( in the plan option all is set to blue ) or not
there is no where i can set it to tricker with motion , or am i missing something ?

An other thing is
when playing back recordings, the play just spins , and no recordings is shown

i have tryed to look around for a manual on it , but no luck

so please help me understand this manager here
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TMzethar
TM Support
Posts: 2827
Joined: 27 Oct 2020, 16:43

Re: Help me understand this Surveillance manager

Post by TMzethar »

Hi,
This should help you understand how to use it.
https://toshelp.terra-master.com/cn/doc ... nce-manage

The “Tricker with motion” feature is not currently supported; it is still under research and development.

Regarding the issue you mentioned—“the play just spins, and no recordings are shown”—if it persists, please provide a screenshot.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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qidi4feet
Posts: 12
Joined: 09 Jan 2026, 23:20
Denmark

Re: Help me understand this Surveillance manager

Post by qidi4feet »

As you can see , nothing happens when i click on a video , it just stands there doing nothing

Image
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qidi4feet
Posts: 12
Joined: 09 Jan 2026, 23:20
Denmark

Re: Help me understand this Surveillance manager

Post by qidi4feet »

Nevermind
i installed Frigate in docker instead.. i does what i wanted
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TMzethar
TM Support
Posts: 2827
Joined: 27 Oct 2020, 16:43

Re: Help me understand this Surveillance manager

Post by TMzethar »

Please provide the TOS version and the app version.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
qidi4feet
Posts: 12
Joined: 09 Jan 2026, 23:20
Denmark

Re: Help me understand this Surveillance manager

Post by qidi4feet »

TOS 7
Newest app thats in the app store
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EriChan
TM Support
Posts: 196
Joined: 06 Jan 2026, 12:27
United States of America

Re: Help me understand this Surveillance manager

Post by EriChan »

Thank you for your feedback!
We have confirmed that the issue does exist and have escalated it to our product team for evaluation of potential improvements in future updates. Thanks again for your patience and understanding!
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