ClamAV Scan Schedule not working

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Vertebrae0296
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Joined: 07 Mar 2025, 02:38
Ukraine

ClamAV Scan Schedule not working

Post by Vertebrae0296 »

I have ClamAV scheduled to run weekly:
Image
Device: TNAS-7999
TOS Version: 6.0.694
ClamAV Version: 1.4.003

But ClamAV never runs automatically. It says it is going to, but then never does unless I run the scan manually. Why isn't the automatic job running?

Image

This has been broken for at least the past several version. Potentially always in V6
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MikeZhang
TM Support
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Joined: 05 Sep 2023, 22:21

Re: ClamAV Scan Schedule not working

Post by MikeZhang »

Please uncheck first and second options, only enable 3rd one, check again if it works.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
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elantris
Posts: 5
Joined: 12 Jan 2026, 11:02
Canada

Re: ClamAV Scan Schedule not working

Post by elantris »

Is this ever going to be fixed? I have a TNAS F2-425 and you can clearly see the scheduled scan is not running.

I told it to start at 19:05 and the time passed and ClamAV did nothing.

It will not scan nor will it update the database. The log files are completely empty unless I manually run the scan.

This problem looks to be quite old. Is Terramaster ever going to address this?

Image
Device: TNAS F2-425 | TOS Version: 6.0.794
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Gremlin
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Joined: 02 Dec 2022, 22:31
Great Britain

Re: ClamAV Scan Schedule not working

Post by Gremlin »

elantris wrote: 12 Jan 2026, 11:08
Which TOS version are you using?
{My installation appears to be running, but I have set up a test run for this morning to verify.}
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: ClamAV Scan Schedule not working

Post by TMzethar »

elantris wrote: 12 Jan 2026, 11:08
We are trying to reproduce the situation you mentioned.
Could your TOS version information and Clam AV version information be the same as those of Vertebrae0296?
If they are not, please let us know so we can better locate the issue.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Gremlin
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Joined: 02 Dec 2022, 22:31
Great Britain

Re: ClamAV Scan Schedule not working

Post by Gremlin »

I have one nas where the OS and Clamav versions match. Other machines are running TOS7

Image
Last edited by Gremlin on 13 Jan 2026, 16:33, edited 1 time in total.
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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elantris
Posts: 5
Joined: 12 Jan 2026, 11:02
Canada

Re: ClamAV Scan Schedule not working

Post by elantris »

Here is my system information:

Device: TNAS F2-425
TOS Version: 6.0.794
ClamAV Version: 1.4.003
Device: TNAS F2-425 | TOS Version: 6.0.794
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Gremlin
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Posts: 1628
Joined: 02 Dec 2022, 22:31
Great Britain

Re: ClamAV Scan Schedule not working

Post by Gremlin »

The screenshot from my earlier post got mislaid. I have added it back.
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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elantris
Posts: 5
Joined: 12 Jan 2026, 11:02
Canada

Re: ClamAV Scan Schedule not working

Post by elantris »

Image

Image

You can see in my photo the last time this ran was on Dec 20, 2025. That's when I manually ran a scan. Since then, it has never triggered as scheduled.
Device: TNAS F2-425 | TOS Version: 6.0.794
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TMzethar
TM Support
Posts: 2826
Joined: 27 Oct 2020, 16:43

Re: ClamAV Scan Schedule not working

Post by TMzethar »

Thank you for the supplementary information. We are currently troubleshooting the issue. If you have more discoveries to supplement, please tell us here.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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