Hi everyone.
Web access from the internal network is simply terrible. Even if I managed to get into TOS, I couldn't launch any application—not the file manager, not the settings, not the photo manager—in short, not a single application would start. I tried clearing the browser cache—it didn't help. I tried changing browsers—nothing helped. Everything works through the mobile app, but nothing works through the computer via the web.
I can't even open the help and support app to write about this.
Sometimes it takes ten tries for everything to start, but it's extremely unstable.
I don't even know what to do with this.
Anyone know what could be wrong and how to fix it?
Please give me some ideas. I'm at a loss as to where to look or what to check.
F4-424, 16GB RAM, 256GB M2 SSD HyperCache.
OS: Patch Version: TOS_X642.0_Update_6.0.783_PATCH_20251030
viewtopic.php?t=9240
[Help] Problems with web access on the internal network
[Help] Problems with web access on the internal network
F2-424 (6.0.783)
Re: [Help] Problems with web access on the internal network
Can you log in to the NAS via SSH?
viewtopic.php?t=2350
If possible, please book a time for remote assistance through the live chat on the official website, and we can help you check this issue remotely.
viewtopic.php?t=2350
If possible, please book a time for remote assistance through the live chat on the official website, and we can help you check this issue remotely.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)