[Help] TNAS PC 5.2.003 wont uninstall

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g88trd15
Posts: 2
Joined: 11 Oct 2025, 21:07
United States of America

[Help] TNAS PC 5.2.003 wont uninstall

Post by g88trd15 »

Trying to uninstall TNAS PC 5.2.003 and I get an error stating:

"C:\Users\******\AppData\Roaming\TerraMaster\TNAS PC 5.2.003\install\13A8CE4\tnaspc.msi can not be found"

I also get the same error when trying to upgrade to latest version of TNAS PC.

I have searched for the file and it is not on my PC
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TMzethar
TM Support
Posts: 2827
Joined: 27 Oct 2020, 16:43

Re: [Help] TNAS PC 5.2.003 wont uninstall

Post by TMzethar »

This generally indicates that the relevant file is missing. Please use the TNAS PC app installation package to repair or reinstall.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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g88trd15
Posts: 2
Joined: 11 Oct 2025, 21:07
United States of America

Re: [Help] TNAS PC 5.2.003 wont uninstall

Post by g88trd15 »

I have tried that. Every time it keeps saying that file is missing. I am getting this error when I try to uninstall, update or try a new install with the latest version. I don't have the original version to try to reinstall it with and I cant find it online.
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] TNAS PC 5.2.003 wont uninstall

Post by CursaYang »

Your Windows system still retains the installation records (registry information) of the old TNAS PC, but the original installation file (tnaspc.msi) has been deleted or moved. Therefore, neither uninstallation nor upgrade can proceed.
You can manually clean the registry and residual files, or use third-party tools for uninstallation.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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