[Help] Hypercache issue

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luismartin
Posts: 37
Joined: 14 Jan 2025, 01:56
United States of America

[Help] Hypercache issue

Post by luismartin »

Has any bug been reported using a RAID 5 configuration with Hypercache? I have a 12-drive RAID 5 (TOS 6.0.694), and if I enable Hypercache (Balanced mode) the first few times the NAS boots, it boots fine. However, on the fifth or seventh boot, the disks become very active for a couple of hours after booting.
The md0_raid5 process also has a very high activity level. If I disable Hypercache, this doesn't happen.

I've tried disabling and re-enabling Hypercache several times, but the result is always the same.
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MikeZhang
TM Support
Posts: 101
Joined: 05 Sep 2023, 22:21

Re: [Help] Hypercache issue

Post by MikeZhang »

Please generate and download the log report package in TOS > Technical Support > Report Issues, and then send it to support at terra-master.com for inspection with cloud drive sharing link. (WeTransfer, Onedrive, Apple, GoogleDrive...)
This may enable us to determine the problem more accurately and quickly
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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