[Help] Duple Disaster Recovery?

Duple Backup has powerful backup and restore functions, and is a disaster recovery tool designed to strengthen the data security of TNAS devices.
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liability
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Joined: 05 Nov 2024, 06:54
Australia

[Help] Duple Disaster Recovery?

Post by liability »

If I use Duple to backup my F4-424 to Backblaze B2, and the NAS dies, how do I go about recovering the data on B2?
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OrionXie
TM Support
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Re: [Help] Duple Disaster Recovery?

Post by OrionXie »

liability wrote: 09 Jun 2025, 11:23
Restoring backup data stored on Backblaze B2 Cloud can be achieved , a disaster recovery tool designed to enhance data security for TNAS devices with backup and restore functionalities. To prevent data loss due to hardware or system failures of TNAS devices, you can use Duple Backup's intuitive user interface to back up important folders or iSCSI LUNs to multiple destinations such as remote TNAS devices, file servers, or cloud storage. It supports incremental and multi-version backups among various backup strategies, making the backup and restore process simple and straightforward. In case of device failure, it allows for quick restoration of lost data. Here is the explanation and usage guide for Duple Backup, which I believe will help you: https://toshelp.terra-master.com/web/#/en/Duple_Backup
To contact our team, please send email to following addresses. "(at)" = "@"
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com
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liability
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Australia

Re: [Help] Duple Disaster Recovery?

Post by liability »

That doesn't help at all.

What I am asking is if my Terrmaster NAS dies do I have to buy another Terramaster NAS, set it up, etc, and run Duple from that to recover my Duple backup? If this is the case, which it looks like it is, that makes Duple useless for urgent emergency data recovery.
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MikeZhang
TM Support
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Re: [Help] Duple Disaster Recovery?

Post by MikeZhang »

liability wrote: 10 Jun 2025, 05:50
Yes you need to buy another NAS
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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GevinKe
TM Product Manager
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Joined: 08 Dec 2023, 10:27
China

Re: [Help] Duple Disaster Recovery?

Post by GevinKe »

liability wrote: 10 Jun 2025, 05:50 That doesn't help at all.

What I am asking is if my Terrmaster NAS dies do I have to buy another Terramaster NAS, set it up, etc, and run Duple from that to recover my Duple backup? If this is the case, which it looks like it is, that makes Duple useless for urgent emergency data recovery.
Hello! If you are using Hybrid Mode, data restoration is only possible through Duple Backup on a new TNAS in case of TNAS failure. This is because Hybrid Mode is TerraMaster’s proprietary backup method, which applies special fragmented encryption to the original data—making it restorable only via Duple Backup.

If the new TNAS model is similar to the old one, you can reuse the original disk by inserting them directly into the new TNAS, retaining both the original system and applications.

However, if you’re using Incremental, Mirror, or Multi-version backup modes, the data is not encrypted. You can directly access the backup files and download them via cloud storage if needed.

Thank you for your support and understanding! I hope this response clears up your concern.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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