TNAS PC Update

Engage in discussions, seek assistance, and report issues related to client applications, including: TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, as well as smart TV applications and clients.
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS PC Update

Post by TMtina »

AES wrote: 07 May 2025, 17:41 I don't understand the point of this forum. But I clearly understand that your company is in complete disarray and chaos in the direction of software development.
We apologize that the previous download link is no longer available. The download address has been updated and you may now attempt to download again.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

The link does not work.

Image
TerraMaster F8, TerraMaster F2-425, Syno 218+
User avatar
AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

Updated by downloading from the downloads page. The link provided here is working.

https://support.terra-master.com/downlo ... t=F8%20SSD
TerraMaster F8, TerraMaster F2-425, Syno 218+
User avatar
AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

Why does a NAS manufacturer make an installer that can't install a program from a network volume?! Why does macOS even need an installer? But the launch restriction is something else.
:cry: :evil: :twisted: :!: :?:
An error occurred while reading the package.
This package cannot be installed from a network volume. Copy the package to a local volume and try again.

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TerraMaster F8, TerraMaster F2-425, Syno 218+
User avatar
AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

A new version of TNAS for macOS has been released, I click the Download button, a link opens:
https://download3.terra-master.com/Apps ... .2.288.pkg

An error file opens:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<RequestId>687AB39F36F3BB3032C357E2</RequestId>
<HostId>tos-downloads.oss-cn-hongkong.aliyuncs.com</HostId>
<Key>Apps/TNAS PC/macOS/X86/TNAS_PC-amd64-5.2.288.pkg</Key>
<EC>0026-00000001</EC>
<RecommendDoc>https://api.aliyun.com/troubleshoot?q=0 ... commendDoc>
</Error>

Image

Image


I was able to download from the product download page
https://support.terra-master.com/downlo ... t=F8%20SSD
TerraMaster F8, TerraMaster F2-425, Syno 218+
User avatar
AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

B again I can't install the program for NAS because it is on NAS.

I am amazed by the level of your employees... :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil:
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TerraMaster F8, TerraMaster F2-425, Syno 218+
User avatar
AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

How to install an application, why it is not installed from a network drive. All regular applications are installed from a network drive without problems.

:twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted:
TerraMaster F8, TerraMaster F2-425, Syno 218+
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: TNAS PC Update

Post by CursaYang »

We are very sorry for the trouble caused to you. Please try downloading the installation package to your mac before installing it.
Meanwhile, I will feed back your issue to the product team.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

I will not download the program for NAS on Mac, I am waiting for the correction of the crooked craft and when it will start to run from the network drive, what is the time frame for the solution?
TerraMaster F8, TerraMaster F2-425, Syno 218+
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EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: TNAS PC Update

Post by EthanLiu »

AES wrote: 19 Jul 2025, 14:44
We sincerely apologize for the inconvenience! Due to an error during our download resource reorganization, the latest version file was mistakenly modified, causing the download link to become invalid. This issue has now been resolved. Please re-download the update package.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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