[Help] TerraSync

TerraSync is a cloud drive service application that helps users build their own private cloud drive services with their TNAS devices.
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AudrilDroid
Posts: 1
Joined: 03 Mar 2025, 05:11
Chile

[Help] TerraSync

Post by AudrilDroid »

Hello, dear community, I would like to ask for your help. I have an F2-212 with which I want to synchronize some devices, but my device does not have TerraSync installed, and I can't find the app to install it manually.

I also can't reinitialize my NAS since I have a little more than 12 TB of files on the system. Any ideas on how to resolve this?
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: [Help] TerraSync

Post by TMzethar »

Hi. F2-212 does not support Terra Sync.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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King7
Posts: 14
Joined: 20 Feb 2025, 15:03
United States of America

Re: [Help] TerraSync

Post by King7 »

I am new NAS player, I don't know how to do TerraSync settings. If there is any video or guide will be perfect. Looking forward....
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TMeric
TM Product Manager
Posts: 227
Joined: 03 Jul 2023, 11:01

Re: [Help] TerraSync

Post by TMeric »

King7 wrote: 03 Mar 2025, 18:03
You can refer to the TerraSync help documentation at the following link:

https://toshelp.terra-master.com/web/#/en/TerraSync

Hope this helps.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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CathyW
Posts: 26
Joined: 18 Feb 2025, 14:16
United States of America

Re: [Help] TerraSync

Post by CathyW »

You device F2-212 can not use TerraSync . So you can check if use SMB can help you .
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TMeric
TM Product Manager
Posts: 227
Joined: 03 Jul 2023, 11:01

Re: [Help] TerraSync

Post by TMeric »

CathyW wrote: 07 Mar 2025, 14:39 You device F2-212 can not use TerraSync . So you can check if use SMB can help you .
Yes, the F2-212 is an ARM-based NAS and cannot run the TerraSync application. TerraSync is only supported on X86-based NAS, such as the 423 and 424 series.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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rfbjr
Silver Member
Posts: 400
Joined: 16 May 2024, 23:43
United States of America

Re: [Help] TerraSync

Post by rfbjr »

TMeric wrote: 07 Mar 2025, 12:04
King7 wrote: 03 Mar 2025, 18:03
You can refer to the TerraSync help documentation at the following link:

https://toshelp.terra-master.com/web/#/en/TerraSync

Hope this helps.
I'm considering using TerraSync, with TOS 7 in beta, is there a TOS 7 version of the document listed above?
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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EriChan
TM Support
Posts: 196
Joined: 06 Jan 2026, 12:27
United States of America

Re: [Help] TerraSync

Post by EriChan »

rfbjr wrote: 28 Mar 2026, 20:51
Yes, this is the TerraSync help documentation for TOS 7.
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rfbjr
Silver Member
Posts: 400
Joined: 16 May 2024, 23:43
United States of America

Re: [Help] TerraSync

Post by rfbjr »

Great, thank you!
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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