Cannot setup new OneDrive Sync
- RAStrong1963
- Posts: 1
- Joined: 13 Jan 2025, 06:26

Re: Cannot setup new OneDrive Sync
Yeah I am having the same issue
Re: Cannot setup new OneDrive Sync
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Cannot setup new OneDrive Sync
I tried today to connect to Google coud and it works correctly.
OneDrive is still not working.
I tried to connect but a strange is shown in the authorization window.
I checked the network connection and it is correct.
I would not want the two-factor authentication that is active on the account to not be handled correctly.


OneDrive is still not working.
I tried to connect but a strange is shown in the authorization window.
I checked the network connection and it is correct.
I would not want the two-factor authentication that is active on the account to not be handled correctly.


Re: Cannot setup new OneDrive Sync
Thank you for your feedback! Could you please provide relevant screenshots of the UI issue? This will help us locate the problem more efficiently.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: Cannot setup new OneDrive Sync
When one installs the app and goes goes through the setup of a new connection, we get this as expected.

then the authentication - this seems to go fine (previously this would always fail).

Once that completes, it simply returns to the first screen inviting to set up new connection. Clicking next takes you back through the authentication again i.e. looping over and over.
Abandoning this and restarting results in the following error.

So a bit more progress than before in that it does seem to authenticate - but other interface issues stop us beng able to actually set up the sync config properly. I can't get into configuring the folders to sync.
Appreciate some urgent attention to this. It's been far too long for this to be still not working.
Re: Cannot setup new OneDrive Sync
We have recently found that the performance of different OneDrive accounts is inconsistent. We are investigating the cause.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

