Cannot setup new OneDrive Sync

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
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RAStrong1963
Posts: 1
Joined: 13 Jan 2025, 06:26
United States of America

Re: Cannot setup new OneDrive Sync

Post by RAStrong1963 »

Yeah I am having the same issue
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IrisLi
TM Support
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Joined: 07 Aug 2023, 18:10

Re: Cannot setup new OneDrive Sync

Post by IrisLi »

Dgram wrote: 23 Dec 2024, 02:01
OneDrive Sync 2.1.12
To contact our team, please send email to following addresses, remember to replace (at) with @
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davirap
Posts: 12
Joined: 16 Nov 2022, 05:23

Re: Cannot setup new OneDrive Sync

Post by davirap »

I tried today to connect to Google coud and it works correctly.
OneDrive is still not working.
I tried to connect but a strange is shown in the authorization window.
I checked the network connection and it is correct.
I would not want the two-factor authentication that is active on the account to not be handled correctly.


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mikesbet
Posts: 12
Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

One Drive still not working.

Setting up a new connection goes through the authentication but then returns back to here.


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Restarting the app results in "connection already exists" error, but clicking next does nothing.

Can you please look into this further?
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mikesbet
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Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

TMqiky wrote: 13 Jan 2025, 19:05
Dgram wrote: 23 Dec 2024, 02:01
OneDrive Sync 2.1.12
Sorry forgot to tag you in to post above. Still some UI issues although suspect the authentication isse is resolved.
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TMeric
TM Product Manager
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Joined: 03 Jul 2023, 11:01

Re: Cannot setup new OneDrive Sync

Post by TMeric »

mikesbet wrote: 08 Feb 2025, 19:51
TMqiky wrote: 13 Jan 2025, 19:05
Dgram wrote: 23 Dec 2024, 02:01
OneDrive Sync 2.1.12
Sorry forgot to tag you in to post above. Still some UI issues although suspect the authentication isse is resolved.
Thank you for your feedback! Could you please provide relevant screenshots of the UI issue? This will help us locate the problem more efficiently.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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mikesbet
Posts: 12
Joined: 03 Oct 2024, 21:51
Great Britain

Re: Cannot setup new OneDrive Sync

Post by mikesbet »

TMeric wrote: 09 Feb 2025, 10:28
mikesbet wrote: 08 Feb 2025, 19:51
TMqiky wrote: 13 Jan 2025, 19:05

OneDrive Sync 2.1.12
Sorry forgot to tag you in to post above. Still some UI issues although suspect the authentication isse is resolved.
Thank you for your feedback! Could you please provide relevant screenshots of the UI issue? This will help us locate the problem more efficiently.
When one installs the app and goes goes through the setup of a new connection, we get this as expected.

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then the authentication - this seems to go fine (previously this would always fail).

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Once that completes, it simply returns to the first screen inviting to set up new connection. Clicking next takes you back through the authentication again i.e. looping over and over.

Abandoning this and restarting results in the following error.

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So a bit more progress than before in that it does seem to authenticate - but other interface issues stop us beng able to actually set up the sync config properly. I can't get into configuring the folders to sync.

Appreciate some urgent attention to this. It's been far too long for this to be still not working.
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: Cannot setup new OneDrive Sync

Post by TMzethar »

We have recently found that the performance of different OneDrive accounts is inconsistent. We are investigating the cause.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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