Terminal seem failed to start. Please contact our tech support via email to book a remote session for troubleshooting.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
For versions before TOS 6, you can refer to the instructions in this post to use PuTTY to log in to the terminal; TOS 6 comes with a built-in terminal application.
Which files are you referring to when you say 'see files'?
To contact our team, please send email to following addresses, remember to replace (at) with @