Help after update from 6.0.299 to 6.0.530 Data lost
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wefixsarzana
- Posts: 2
- Joined: 29 Dec 2024, 22:03
Help after update from 6.0.299 to 6.0.530 Data lost
Can anyone help me take my data back ?
Re: Help after update from 6.0.299 to 6.0.530 Data lost
Please take a screenshot of the screen that you think shows that data has been lost.
please generate and download the log report package in TOS > Technical Support > Report Issues.
Send the following to the support email address or to the customer service window on the official website.
1. Link to this forum
2.Screenshot
3.log report package
(If you can't open the TOS webpage to collect the system report package, the upgrade may have failed and you can try to reinstall TOS:
viewtopic.php?t=423
If it prompts “deleting/formatting/creating”, please stop the operation or you will lose your data).
We will analyze the situation and give you a solution after we receive it.
please generate and download the log report package in TOS > Technical Support > Report Issues.
Send the following to the support email address or to the customer service window on the official website.
1. Link to this forum
2.Screenshot
3.log report package
(If you can't open the TOS webpage to collect the system report package, the upgrade may have failed and you can try to reinstall TOS:
viewtopic.php?t=423
If it prompts “deleting/formatting/creating”, please stop the operation or you will lose your data).
We will analyze the situation and give you a solution after we receive it.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)