Installation of Centralized Backup on Win11

Centralized Backup is a professional disaster recovery tool specially developed for business users.
User avatar
sergo77
Posts: 11
Joined: 23 Jul 2024, 05:34
Russia

Re: Installation of Centralized Backup on Win11

Post by sergo77 »

Hi Guys!
New CB 3.0.078 app in TOS6 contain link to CB Agent 3.0.025 on China code page.
All attemps to exec with another code (1033, 1049) pages - only PRODUCTLANGUAGE = 2052 .
It's only my bug or not?
User avatar
ColaChen
TM Support
Posts: 164
Joined: 11 Aug 2023, 18:15
China

Re: Installation of Centralized Backup on Win11

Post by ColaChen »

sergo77 wrote: 16 Dec 2024, 07:52
Hello.If you clicked "Update" directly to 3.0.078, please try to disable the application and then re-enable it, or restart the NAS device.
User avatar
sergo77
Posts: 11
Joined: 23 Jul 2024, 05:34
Russia

Re: Installation of Centralized Backup on Win11

Post by sergo77 »

Disable & enable service or reboot TNAS not had results.
New TOS6 (6.0.577) and update centralized backup app (3.0.85) with agent version 3.0.43 also display client with China code page.
And yes, agent not have a valid publisher :(
Any thinks comrade ?! Whats your CB agent code page show at install process?
User avatar
GevinKe
TM Product Manager
Posts: 251
Joined: 08 Dec 2023, 10:27
China

Re: Installation of Centralized Backup on Win11

Post by GevinKe »

sergo77 wrote: 27 Dec 2024, 08:41 Disable & enable service or reboot TNAS not had results.
New TOS6 (6.0.577) and update centralized backup app (3.0.85) with agent version 3.0.43 also display client with China code page.
And yes, agent not have a valid publisher :(
Any thinks comrade ?! Whats your CB agent code page show at install process?
Hello, and thank you for reporting this issue. Could you kindly provide screenshots or videos of the error? This will help us verify and pinpoint the problem more effectively, so we can offer the appropriate solution. We appreciate your support and cooperation.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
sergo77
Posts: 11
Joined: 23 Jul 2024, 05:34
Russia

Re: Installation of Centralized Backup on Win11

Post by sergo77 »

Yep, for example, in the attached screenshot you can see the downloaded CB clients and the interface of the last of them.
Image
What other screenshots would you find useful?
PS: it's not error - it's mistake of client programming (IMHO) - client app not check a local codepage or not use EN code page by default :(
User avatar
GevinKe
TM Product Manager
Posts: 251
Joined: 08 Dec 2023, 10:27
China

Re: Installation of Centralized Backup on Win11

Post by GevinKe »

sergo77 wrote: 27 Dec 2024, 17:49 Yep, for example, in the attached screenshot you can see the downloaded CB clients and the interface of the last of them.
Image
What other screenshots would you find useful?
PS: it's not error - it's mistake of client programming (IMHO) - client app not check a local codepage or not use EN code page by default :(
Thank you very much for your assistance. We have carried out translation processing for the installation process page. Its language will switch automatically following the language of the Windows system. Except for Chinese, other languages will be automatically translated into English. We wonder what language your Windows system is using. We need it to conduct further verification of relevant issues. Could you please let us know?
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
sergo77
Posts: 11
Joined: 23 Jul 2024, 05:34
Russia

Re: Installation of Centralized Backup on Win11

Post by sergo77 »

Thx for your changes! Will waiting fix in next updates.
My Win11 have a ANSI code page - 1251.
User avatar
sergo77
Posts: 11
Joined: 23 Jul 2024, 05:34
Russia

Re: Installation of Centralized Backup on Win11

Post by sergo77 »

My respect for your update CB (3.0.090) - now client have a digital sign and install on English - super! I'm happy!)
非常感謝您的支持!
Post Reply

Return to “Centralized Backup”