Hi
I have recently purchased an F4-424 Pro. I installed Plex, gave it all the right permissions (eventually) and all is well. Except after a couple of days, the media libraries are no longer available. I can still access the NAS. However I can not access the media libraries via Plex. The solution is the stop and start the Plex Media Server. especially when away from home (and no access to restart the service). This occurs over and over again. It's not a once-off. Any ideas?
TOS 5.1.145-00320
PMS 1.40.5.8921
Thanks
Jason
Plex server becomes unresponsive
Re: Plex server becomes unresponsive
You can try uninstalling and reinstalling Plex, then reconfiguring the media library to see if that resolves the issue.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: Plex server becomes unresponsive
Thanks for the response. To me it seems as is the service is going to sleep. Will give it a shot when I have a few hours
- asaasaassdasd
- Posts: 2
- Joined: 07 Sep 2024, 16:01

Re: Plex server becomes unresponsive
I would love to know how to get plex to go to sleep, giving my disc a rest. That's (sleeping) not something it does according to plex forum.
Re: Plex server becomes unresponsive
Ok reinstalled yesterday afternoon. It became unresponsive overnight. So, nope. That's not it. Be great if I could install Plex on the M.2. Low power draw, and would allow the drives to go to sleep. Not an option sadly.
Re: Plex server becomes unresponsive
wow. less than an hour later and it's unresponsive again. This is terrible.
Re: Plex server becomes unresponsive
You can go to the Plex official website to download the latest version and see if the same problem persists.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: Plex server becomes unresponsive
That's the version I installed Saturday afternoon
Version 1.40.5.8921
Re: Plex server becomes unresponsive
Update: have only had to restart it once since last weekend. So it's not as bad as it was. Will see how it goes this week
- Supergau221
- Posts: 9
- Joined: 08 Apr 2023, 21:55

Re: Plex server becomes unresponsive
I have this problem too, since update to TOS 6..500. The PMS is actual und TOS also. Seems like a bug 
F5-422 + 12GB + 5x12TB
DAS D5-310 - 5x16TB
DAS D5-310 - 5x16TB
