Have an existing Terramaster F4-210. Just reset the NAS drive and loaded with most recent TOS (4.2.44). Added OneDrive Sync Application. Attempted to setup a link. Logged into Microsoft Account. Approved permissions at Microsoft. Then get page that states:
"Cloud Sync requires for following permission. Redirect your personal information back to http://xxx.xxx.xxx.xxx:8181, please make sure http://xxx.xxx.xxx.xxx:8181 is your TNAS domain." xxx.xxx.xxx.xxx is the internal ip of my NAS drive. If I click Accept the window disappears, but nothing changes in the OneDrive Sync box. It continues to show the Create Connection window. If I click the next button it restarts the process.
Any help would be appreciated.
Cannot setup new OneDrive Sync
Re: Cannot setup new OneDrive Sync
Hello, the OneDrive sync app for the 210 series is currently unavailable. We are working on resolving the issue. We apologize for any inconvenience caused and kindly ask you to wait patiently for the release of the new version.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Cannot setup new OneDrive Sync
Is there any estimate in a timeframe for the next version? As one of the primary uses of this NAS drive, having this functionality not working for any significant time means that we will need to seek other solutions.
Re: Cannot setup new OneDrive Sync
Sorry, we can't estimate the time to fix the problem of OneDrive not working in TOS4 at this moment.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Cannot setup new OneDrive Sync
Its not just the onedrive app, the google drive sync does not work as well, they must use the same system to connect to each service.
Re: Cannot setup new OneDrive Sync
Regarding the issue of cloud drive apps on TOS 4 failed to authenticate or use, please update the app application.
Currently, except for Onedrive, all other apps have been updated.
If you can not see the latest app updates in Application center, please update TOS to the latest TOS 4.2.44.
Currently, except for Onedrive, all other apps have been updated.
If you can not see the latest app updates in Application center, please update TOS to the latest TOS 4.2.44.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Cannot setup new OneDrive Sync
Any further update on the OneDrive Sync status?
Re: Cannot setup new OneDrive Sync
Still waiting on a resolution to this issue. Is there any idea of an ETA or has the OneDrive sync been abandoned on the older models?
Re: Cannot setup new OneDrive Sync
We are currently resolving the issue with Google Drive. Once Google approves, the feature will be restored. Thank you for your patience.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: Cannot setup new OneDrive Sync
Made the same experience when I tried to setup a new connection to OneDrive. Today, I learned from support chat (bot?) that the issue might be solved with TOS 5. Unfortunately, this is not available vor F4-210. What a shit. The chat proposed to change to F4-212 for which TOS 5.1.73 is available. For me it is a clear sign that they do not intend to fix the issue for F4-210.bbsrdn wrote: ↑28 Jun 2024, 04:31 Have an existing Terramaster F4-210. Just reset the NAS drive and loaded with most recent TOS (4.2.44). Added OneDrive Sync Application. Attempted to setup a link. Logged into Microsoft Account. Approved permissions at Microsoft. Then get page that states:
"Cloud Sync requires for following permission. Redirect your personal information back to http://xxx.xxx.xxx.xxx:8181, please make sure http://xxx.xxx.xxx.xxx:8181 is your TNAS domain." xxx.xxx.xxx.xxx is the internal ip of my NAS drive. If I click Accept the window disappears, but nothing changes in the OneDrive Sync box. It continues to show the Create Connection window. If I click the next button it restarts the process.
Any help would be appreciated.
The chat guided me to an marketing email address in order to check out how that can exchange can work. If there are any costs involved I will send the device back to seller. Let's see what happens.