Why the TOS System Cannot Retrieve Temperature or Fan Speed Information

TOS system configuration
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TMnight
TM Support
Posts: 181
Joined: 30 Sep 2022, 16:40

Why the TOS System Cannot Retrieve Temperature or Fan Speed Information

Post by TMnight »

Applicable Version:
TOS 5

Applicable Models:
All TNAS Models

Issue Description:
The TOS system cannot obtain information on device temperature, CPU temperature, hard disk temperature, or fan speed, as shown in the image:
Image

Cause of the Issue:
The inability to retrieve information about TNAS hardware resources is due to a service in the TOS system stopping.

Solution:
1.It is recommended to try clearing the browser cache and restarting the TNAS device.
2.Please try using a different browser to log in to TOS, as it might be a browser compatibility issue.
3.If the above methods do not solve the problem, you can try logging into the TNAS device via SSH. Please refer to the following link: viewtopic.php?t=2350
4.After successfully logging into SSH, enter and execute the following command in the SSH command window to restart the service:

Code: Select all

/etc/init.d/ResourceCollection start
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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