You can transfer files to the computer through file protocols, such as SMB; you can also use the Double backup\Clousync application in the system to transfer files to the cloud disk.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)