Files are copying when renaming or moving

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DominicJ
Posts: 2
Joined: 22 Oct 2023, 17:21

Files are copying when renaming or moving

Post by DominicJ »

I'm connecting to my F4-423 via google chrome
When I move or rename a file, it appears to copy the file to my laptop, rename it and copy it back to the new location, then delete the original file.

I've been this this is because I am doing it as a "client side operation" not a "server side operation", but I cant find any documentation on how to change that.

Any suggestions?
Infuriatingly my laptop ethernet port is damaged so limited to 100mb so renaming a 20gb file is a nightmare so I really cant just power through it
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TMeric
TM Product Manager
Posts: 227
Joined: 03 Jul 2023, 11:01

Re: Files are copying when renaming or moving

Post by TMeric »

Sorry, I don't quite understand what you mean. If you want to transfer data between your laptop and NAS conveniently.
You can use SMB to transfer. The method is: find "File Service" in "Control Panel" and enable the "SMB" function. Then follow the instructions below.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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DominicJ
Posts: 2
Joined: 22 Oct 2023, 17:21

Re: Files are copying when renaming or moving

Post by DominicJ »

I want to move data around on my NAS, it seems to be copying to my laptop everytime I make a change

SMB is enabled but the IP address returns a cannot be accessed error
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: Files are copying when renaming or moving

Post by TMzethar »

We have not encountered the situation you described before and cannot guess the specific details. Can you record a video or provide screenshots and descriptions of the operation steps? (Provide relevant links here. If privacy is involved, please send them to the technical support email.) This will help us understand the issue.
What is the TOS version you are using on TNAS?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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