After upgrade to 5.1.40 for unknown reason no access to SMB shares and no remote access via SSH

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las68
Posts: 35
Joined: 14 Oct 2022, 13:52
Russia

After upgrade to 5.1.40 for unknown reason no access to SMB shares and no remote access via SSH

Post by las68 »

TOS_X642.0_5.1.40, U2-233
After upgrade to 5.140 stops access by SSH (while service is enabled and configured), and no any access by SMB to shares.

Cold reboot restores access by SSH and SMB shares, but this is no good.
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: After upgrade to 5.1.40 for unknown reason no access to SMB shares and no remote access via SSH

Post by TMzethar »

There is no such TNAS model like U12-322, are you referring to U12-322-9100?
You seem to have used TOS4 before? If so, your storage structure cannot meet the new TOS5 version, we recommend you to keep using the previous version:
Install TOS 5.1.24
https://download2.terra-master.com/TOS_ ... 221846.ins

If you want to use the new TOS5 version, this may be a troublesome operation step. You need to back up the data after installing TOS5.1.24, reset the hard disk, and then reinstall TOS. For detailed steps, please refer to:
viewtopic.php?f=28&t=4912
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: After upgrade to 5.1.40 for unknown reason no access to SMB shares and no remote access via SSH

Post by TMroy »

I guess the correct model name is F2-223.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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las68
Posts: 35
Joined: 14 Oct 2022, 13:52
Russia

Re: After upgrade to 5.1.40 for unknown reason no access to SMB shares and no remote access via SSH

Post by las68 »

Sorry, this is U12-332. but problem with occasional no access to ssh and smb still exist.
Is there a way to catch the root of evil ?
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TMzethar
TerraMaster Team
Posts: 1282
Joined: 27 Oct 2020, 16:43

Re: After upgrade to 5.1.40 for unknown reason no access to SMB shares and no remote access via SSH

Post by TMzethar »

Based on the known information, the problem cannot be identified yet. It is recommended that you collect a system report from "TOS Technical Support Report Issues" and send it to the technical support email for analysis through network disk shared link.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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