TNAS desktop app problem

Initialization of newly purchased TNAS or re-installation of your TNAS
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jd3wolfe
Posts: 1
Joined: 18 Jun 2023, 05:12
United States of America

TNAS desktop app problem

Post by jd3wolfe »

Installed and re-installed desktop app but it doesn't appear to be opening properly. It searches and finds the device but nothing else. Hard to explain so I will attach screenshot. Windows 11. F2-210.
Web application works fine.
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TMlinda
TM Support
Posts: 277
Joined: 13 Jun 2022, 16:57

Re: TNAS desktop app problem

Post by TMlinda »

{L_BUTTON_AT}jd3wolfe

What version of TANS PC are you using? You can go to the official website download center to find and update to the latest version before trying to search.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: TNAS desktop app problem

Post by TMzethar »

You are using a TNAS PC version that is not compatible with your device.
Please download the TNAS PC version compatible with your model here.
https://support.terra-master.com/downlo ... uct=F2-210
https://download2.terra-master.com/Terr ... .2.0.6.zip
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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