TOS 5.1.34 (X86) is Released for Update

[TMroy]

"Disk partition is not possible to be extended online without losing data. You need to follow our recommendation to back up your data and redo all the partitions."

The implication here is TerraMaster have messed this up so badly that anyone with a system that was originally running on version 4 (or earlier) will either have to restart their systems from scratch or risk their system failing due to the partition running out of space down the line.

As I see it, "backup your data and redo all the partitions" is when I need to think very hard about whether I trust TerraMaster devices with my data going forwards.

TerraMaster need to come up with a better resolution to this issue and quickly.

Please be logical and realistic！
TOS 4 and earlier versions were born 12 years ago. At that time, 2GB was good enough to cope with various NAS applications. Now 2GB is not enough to support the latest system, you need more space. Or you keep running the previous version and not updating.
Since all your hard disk space has been completely occupied by various partitions, each partition has data, and to create a new partition or extend of of them, the original partitions must be deleted or re-organized. Before doing these operations, you have to back up the data. I understand that you want to update with bigger partition but do not want to delete partitions, unfortunately, we can't give you a magic trick to make this happen.

[DataScientist6]

"Please be logical and realistic！
TOS 4 and earlier versions were born 12 years ago. At that time, 2GB was good enough to cope with various NAS application"

Seems quite reasonable to me. I'm sympathetic to the impacted users but we can't expect meaningful evolution of TOS unless Terra starts to move beyond legacy systems/configurations from over a decade ago. Again, definitely understand the frustrations but a more robust, modern TOS 5.x is the most important thing for the TerraMaster ecosystem.

[DataScientist6]

Not working on F4-220. Updating from v5.1.33 counts to 100%, then rebootet with the 5 min delay, but then all HDD lights are red, Nas goes to bootloader and shows "no harddisks installed".
I pulled the hdds, powercycled and tried to install the v5.1.34 ins file. Installation went to 100%, rebootet and also goes to bootloader showing no hdds installed. Now i've newly installed the v5.1.33 same way and it works.

That said, I ran into this as well. Three beeps on reboot, all HDD lights red, TNAS PC shows device as unitializied.

[StephenNaylor]

"Please be logical and realistic！
TOS 4 and earlier versions were born 12 years ago. At that time, 2GB was good enough to cope with various NAS applications. Now 2GB is not enough to support the latest system, you need more space. Or you keep running the previous version and not updating."

You seem to be attacking me for not understanding that a fundamental design change that TerraMaster have not publicised or warned your users about has broken my NAS. I don't think that the tone of your replies does your company any favours.

I fully understand that things move on and things change over time. That's why OS ugprades are tricky things but my expectation of TerraMaster is that when you make fundamental design changes to your operating system that you fully consider and test the impact on your existing customer base and if there are known risks from this then you warn the customers about them.

It was TerraMaster that said you can upgrade from version 4. It was TerraMaster that said you can upgrade from version 5.0 to version 5.1. I did not see any warning from TerraMaster that this was not a valid upgrade path from those who originally were running version 4.

The logical and realistic end point of "Now 2GB is not enough to support the latest system" is that 2GB is not enough to support the latest system if you think about that then you have to ask why an upgrade path from version 4 was ever offered because based on that statement, anyone who was running version 4 originally is likely to have problems when their partition runs out of space and at that point will have to re-install from scratch.

On that basis I cannot understand why an upgrade path from version 4 was ever offered.

[Soylent_Geek]

Dang,

I had high hopes that after doing a complete wipe and reinstall starting with 5.1 all my issues would be gone.

Wrong. Been struggling for 2 days to get this box back up and running.

Plex cannot map any of my media directories, random failed reboots, trashed USB Boot drive (had to make another from scratch), drive/file corruption and so on.

I am so done. I feel I am more of a Terramaster Guinea pig than a user at this point.

I love bleeding edge and I am usually the first to signup for betas, but this feels very alpha. The partition issues should have been caught with proper QA. I feel like we are seeing regressions rather than progression with the OS.

I fear that Terramaster will no longer have a stable, usable, NAS anymore, or at least in the foreseeable future.

I used to be such a fan boy, recommended your products to a lot of people. Regretting that now.

Terramaster, I tried to stay loyal. I loved my F4-220 when it was stable.

I was just about to buy your new F4-423 to replace my 220, but I just don't want any part of TOS 5 anymore.

I really hope you can turn all this around. You have great hardware at a very reasonable price and I really want to feel comfortable with your products again.

D

[Soylent_Geek]

I fully understand that things move on and things change over time. That's why OS ugprades are tricky things but my expectation of TerraMaster is that when you make fundamental design changes to your operating system that you fully consider and test the impact on your existing customer base and if there are known risks from this then you warn the customers about them.

It was TerraMaster that said you can upgrade from version 4. It was TerraMaster that said you can upgrade from version 5.0 to version 5.1. I did not see any warning from TerraMaster that this was not a valid upgrade path from those who originally were running version 4.

The logical and realistic end point of "Now 2GB is not enough to support the latest system" is that 2GB is not enough to support the latest system if you think about that then you have to ask why an upgrade path from version 4 was ever offered because based on that statement, anyone who was running version 4 originally is likely to have problems when their partition runs out of space and at that point will have to re-install from scratch.

On that basis I cannot understand why an upgrade path from version 4 was ever offered.

^^^^^ What he said.

My impression right now is that they forced their users into being Alpha testers.

I'd be happy to sign up for a beta program to help with your development, that's why beta programs exist, but you didn't make it my choice.

TerraMaster led us down this path thinking it was going to be all right (as illustrated by Stephan) but didn't QA anything.

All the scenarios of upgrade/install need to be fully tested and vetted before release.

I typed this and my previous post in a state of disappointment and frustration, so yes, it's filled with emotion as I just spent 2 days trying to resurrect this NAS to no avail.

So, I just purchased another brand NAS to replace this one as I need to get a server back up and running soon.

Darn shame.

FWIW, I will keep the F4-220 around, throw a drive in and experiment with your releases to see how you progress, then I won't be heartbroken when it fails since it won't be my main server.

D

[TMroy]

Yes, your guys all correct. Our team used to hope that all models (including very age models, such as the F4-220, nearly 8 years old) can continue to update the new system. Since the 2GB limitation issue doesn't hit every device, it's our fault that we didn't catch this issue in our lab.

In this regard, we have corrected the update guidelines, before updating the 5.1 system, you need to check the free space of the system partition.

[TMroy]

"Please be logical and realistic！
TOS 4 and earlier versions were born 12 years ago. At that time, 2GB was good enough to cope with various NAS applications. Now 2GB is not enough to support the latest system, you need more space. Or you keep running the previous version and not updating."

You seem to be attacking me for not understanding that a fundamental design change that TerraMaster have not publicised or warned your users about has broken my NAS. I don't think that the tone of your replies does your company any favours.

May I know which sentence of mine attacked you?

[thierrys73]

Good morning
following the last messages my partition is 2gb instead of 8gb on my T6-423 is this normal?
and if not what should i do to fix it?
THANKS
I followed all the updates since 5.0.176

[Feylong]

Updated a F5-422 to this build and now the NAS is inaccesible! thanks a lot guys.