I have remote login sesion Tnas.online setup correctly. Now always appear ID State connecting, I was using Global (Recommended) because I am from Spain. Somebody can say me what is the issue. Is the Global service down? I can to do it from China server.
Hi, please advise your TNAS model number and current TOS version in return.
Was it working before?
Please uncheck "enable TNAS online remote access - apply and re-enable it again to see if it could be registered.
We will check the global server here again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Yes it was working fine until yesterday. I disabled and enabled sometimes but the issue is the same. Over Global Server always say Connecting. I can connect over China server but the recommendation for Non chinnese users is use Global
