M2 SSD not visible.

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321PeteD
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Joined: 06 Oct 2022, 22:19

M2 SSD not visible.

Post by 321PeteD »

I just Upgraded from a TNAS F4-210 to a TNAS F2-423. I'm trying to use a 60gb m2 SSD to increase performance, but the terramaster does not recognize it as being installed.

Any tips or tricks I need to know about to get this to work? I noticed there were 2 unlabeled m2 slots; If only one is used does it need to be installed in a specific slot?

My m2 is also shorter, and there's no way to screw it in to make it fully secure, so I'm using electrical tape.
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TMroy
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Re: M2 SSD not visible.

Post by TMroy »

Only use a compatible SSD as: viewtopic.php?f=82&t=3532
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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321PeteD
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Joined: 06 Oct 2022, 22:19

Re: M2 SSD not visible.

Post by 321PeteD »

TMroy wrote: 07 Oct 2022, 00:27 Only use a compatible SSD as: viewtopic.php?f=82&t=3532
Really; That's an answer! We have standards for a reason. An m.2 socket should work with an m.2 device. What devices don't work, why?
Why is there no way to secure a shorter m.2 drive into the board?
Model: F4-210
TOS: 4.2.43
1TB SSD
12TB HDD
1024 MB RAM

Model: F2-423
TOS: 5.1.67-00214
1TB SSD
12TB HDD
16384 MB RAM
Raid 0 - 2x1 TB NVMe Hyper Cache
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TMroy
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Posts: 3065
Joined: 10 Mar 2020, 14:04
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Re: M2 SSD not visible.

Post by TMroy »

Your SSD needs to be M.2 NVMe 2280 SSD (M key) and a recommended model. If you do not know what is M.2 NVMe 2280 SSD (M key), I can give you some references. Here is an article that may be helpful. https://www.atpinc.com/blog/what-is-m.2 ... y-socket-3
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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321PeteD
Posts: 20
Joined: 06 Oct 2022, 22:19

Re: M2 SSD not visible.

Post by 321PeteD »

TMroy wrote: 07 Oct 2022, 00:58 Your SSD needs to be M.2 NVMe 2280 SSD (M key) and a recommended model. If you do not know what is M.2 NVMe 2280 SSD (M key), I can give you some references. Here is an article that may be helpful. https://www.atpinc.com/blog/what-is-m.2 ... y-socket-3
So the M.2 drive I have doesn't work because its M.2 SATA (not NVMe) and its size is 2242 (not 2280)?

Is there any limitation or benefit of going with gen3/gen4?
Where can I find more information on how the M.2 nvme drive can be used as a cache? The documentation that came with this device is non-existent.
Model: F4-210
TOS: 4.2.43
1TB SSD
12TB HDD
1024 MB RAM

Model: F2-423
TOS: 5.1.67-00214
1TB SSD
12TB HDD
16384 MB RAM
Raid 0 - 2x1 TB NVMe Hyper Cache
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crisisacting
Silver Member
Posts: 500
Joined: 20 Jan 2022, 16:42

Re: M2 SSD not visible.

Post by crisisacting »

321PeteD wrote: 07 Oct 2022, 03:10 So the M.2 drive I have doesn't work because its M.2 SATA (not NVMe) and its size is 2242 (not 2280)?
The posts to secure any other size m.2 drive are only silkscreened on their internal board, with no means to actually attach anything other than a 2280.

The Celeron N5105/N5095 SoC used on this device, only has 8 PCIe Gen3 lanes, which are all consumed:
  • another 2 for the NVMe m.2 slots (×1 each)
  • the lastly, SATA for the mechanical drives, provided by a controller on the backplane over a PCIe ×4 connection.
321PeteD wrote: 07 Oct 2022, 03:10 Is there any limitation or benefit of going with gen3/gen4?
It's only electronically PCIe Gen3 ×1, so it's a waste to buy & use any ×4 and definitely any Gen4 performance drives.

Technically any PCIe Gen3 2280 NVMe m.2 should function.

Aim for a PCIe Gen3 ×2 2280 m.2 NVMe SSD.

If you are going to purchase outside of their previously linked compatibility list, just ensure you are purchasing from a retailer that has a good return policy, should the drive not work & you have no other means to make use of it on a different system.

Terra-Master is not the size of its competition and thus doesn't currently have the resources to dedicate to testing every commercially available drive.
321PeteD wrote: 07 Oct 2022, 03:10The documentation that came with this device is non-existent.
The specifications page is fairly detailed.
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