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[Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 12 Apr 2026, 03:22
by mmalchuk
CloudSync doesn't sync .dot files from Dropbox.
It correctly synchronizes all folders and files, but ignores (simply doesn't see) any folder or file whose name starts with a dot.
It is a big problem since some sensitive data is intentionally placed in these folders or files in order to hide them from default folder listings.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 12 Apr 2026, 10:16
by TMzethar
Hi mmalchuk,
Files that begin with a period (.) may also be hidden and invisible in TOS File Manager. Please ensure that the “Show hidden items” option is enabled in TOS File Manager to check whether there are any files that were successfully downloaded but are not visible.
Also, are you experiencing this issue with TOS 7 or TOS 6? What version of CloudSync are you using?
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 12 Apr 2026, 21:26
by mmalchuk
I don't use TOS File Manager, and as I said files that begin with a period (.) doesn't synced from Dropbox. I use latest CloudSync on TOS 6.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 13 Apr 2026, 09:34
by TMzethar
Just wanted to suggest you check the file synchronization status through TOS File Manager.
Don't worry about it; we'll confirm internally and get back to you as soon as possible.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 13 Apr 2026, 15:58
by mmalchuk
TMzethar wrote: ↑13 Apr 2026, 09:34
Just wanted to suggest you check the file synchronization status through TOS File Manager.
Don't worry about it; we'll confirm internally and get back to you as soon as possible.
Checked. There are no dot files synced.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox [SOLVED]
Posted: 13 Apr 2026, 19:02
by CursaYang
Thank you for your feedback. The testing team has confirmed the issue, and we will fix it in subsequent versions.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 14 Apr 2026, 01:17
by mmalchuk
CursaYang wrote: ↑13 Apr 2026, 19:02
Thank you for your feedback. The testing team has confirmed the issue, and we will fix it in subsequent versions.
Thank you. I'm eagerly awaiting it.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 25 Apr 2026, 01:39
by mmalchuk
CursaYang wrote: ↑13 Apr 2026, 19:02
Thank you for your feedback. The testing team has confirmed the issue, and we will fix it in subsequent versions.
More than a week has passed since the thread was marked as solved, but there is still no update of the CloudSync.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 25 Apr 2026, 11:37
by EriChan
Thank you for your patience. The update is currently being processed and undergoing necessary testing to ensure stability. We will make it available as soon as it is ready. Thank you for your understanding.
Re: [Help] CloudSync doesn't sync .dot files from Dropbox
Posted: 04 Jun 2026, 06:49
by mmalchuk
EriChan wrote: ↑25 Apr 2026, 11:37
Thank you for your patience. The update is currently being processed and undergoing necessary testing to ensure stability. We will make it available as soon as it is ready. Thank you for your understanding.
The new update 3.2.0.39 that we received does not contain a fix for dot files. Should we wait again or do we need to make any manual changes?