[Help] Gnome Files Connecting to SMB Shows 'Folder is Empty'

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jdubya
Posts: 5
Joined: 27 Dec 2025, 11:17
United States of America

[Help] Gnome Files Connecting to SMB Shows 'Folder is Empty'

Post by jdubya »

Using Ubuntu 25.10 and trying to connect to TNAS 7.0.0485 via SMB. When I connect to a Windows Server share (i.e. smb://[IP ADDR], I see a list of shares. When I try to connect to TNAS, I get the message "Folder is Empty". BUT... I can connect directly to a share successfully, just not the the TNAS server and see the list of file shares. Is this by design or am I doing something wrong?
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: [Help] Gnome Files Connecting to SMB Shows 'Folder is Empty'

Post by TMzethar »

The folder structures of SMB shares on a NAS and those on Windows Server may differ.
If you feel this significantly impacts your experience, please consider providing screenshots; we may be able to optimize it.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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wesleymiles47
Posts: 1
Joined: 15 Apr 2026, 15:07
Bahrain

Re: [Help] Gnome Files Connecting to SMB Shows 'Folder is Empty'

Post by wesleymiles47 »

This is likely due to how the NAS handles SMB browsing rather than a client issue. Have you checked if SMB1 browsing is disabled or if the NAS requires direct share paths instead of listing?
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