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[Help] TNAS PC doesn't alway accurately sync folders

Posted: 06 Mar 2026, 10:01
by doa3nd1
I have a Bidirectional Sync set up between a folder on my computer and a folder on my NAS. For the most part it works fine, but sometimes files that are deleted on one (eg the computer) aren't deleted on the other. And there's been a few times when a file or folder added to the base folder on the computer doesn't sync on to the NAS.

Is there anyway to make this more reliable?

Devices:
- MacBook Pro 2018 (intel) with TNAS PC installed (no updates available). TerraSync Settings has "Files deleted locally will be synchronously deleted from the TerraSync Server" selected for if synchronisation is interupted.
- TerraMaster F4-425 - TOS Version 6.0.794-01324 with TerraSync version 2.1.510

Re: [Help] TNAS PC doesn't alway accurately sync folders

Posted: 06 Mar 2026, 17:17
by MikeZhang
doa3nd1 wrote: 06 Mar 2026, 10:01
Please export logs on TNAS PC and send to technical support email for us to troubleshoot.