[Help] TNAS PC doesn't alway accurately sync folders

TerraSync is a cloud drive service application that helps users build their own private cloud drive services with their TNAS devices.
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doa3nd1
Posts: 1
Joined: 28 Jan 2026, 07:13
Australia

[Help] TNAS PC doesn't alway accurately sync folders

Post by doa3nd1 »

I have a Bidirectional Sync set up between a folder on my computer and a folder on my NAS. For the most part it works fine, but sometimes files that are deleted on one (eg the computer) aren't deleted on the other. And there's been a few times when a file or folder added to the base folder on the computer doesn't sync on to the NAS.

Is there anyway to make this more reliable?

Devices:
- MacBook Pro 2018 (intel) with TNAS PC installed (no updates available). TerraSync Settings has "Files deleted locally will be synchronously deleted from the TerraSync Server" selected for if synchronisation is interupted.
- TerraMaster F4-425 - TOS Version 6.0.794-01324 with TerraSync version 2.1.510
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MikeZhang
TM Support
Posts: 381
Joined: 05 Sep 2023, 22:21

Re: [Help] TNAS PC doesn't alway accurately sync folders

Post by MikeZhang »

doa3nd1 wrote: 06 Mar 2026, 10:01
Please export logs on TNAS PC and send to technical support email for us to troubleshoot.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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