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[Help] CloudSync - Restoring password encrypted files
Posted: 11 Jan 2026, 00:44
by Markus
Hi all,
what exactly to do in case I have backed up some files to OneDrive using CloudSync (password encrypted, one-directional backup) and would need to restore them back to my local system or NAS?
Downloading backup files that haven't been password encrypted is no problem - but what exactly to do in case the files have been password encrypted (using the one-directional backup option earlier)? What functionality to use at CloudSync? I was not able to find any button or option restoring my files.
Anything I missed?
Thanks for your help!
Markus
Re: [Help] CloudSync - Restoring password encrypted files
Posted: 11 Jan 2026, 15:10
by TMLila
Markus wrote: ↑11 Jan 2026, 00:44
Hi all,
what exactly to do in case I have backed up some files to OneDrive using CloudSync (password encrypted, one-directional backup) and would need to restore them back to my local system or NAS?
Downloading backup files that haven't been password encrypted is no problem - but what exactly to do in case the files have been password encrypted (using the one-directional backup option earlier)? What functionality to use at CloudSync? I was not able to find any button or option restoring my files.
Anything I missed?
Thanks for your help!
Markus
Hello! Thank you for contacting TerraMaster.
When creating a task in CloudSync, simply select the "Download Remote Files Only" option and tick the first option.
Re: [Help] CloudSync - Restoring password encrypted files
Posted: 11 Jan 2026, 17:53
by Markus
Thanks for your help - seriously - I would recommend adding a separate button or something similar for restoring data. That would be significantly more intuitive and user-friendly.
Regards
Markus
Re: [Help] CloudSync - Restoring password encrypted files
Posted: 11 Jan 2026, 20:54
by TMLila
Markus wrote: ↑11 Jan 2026, 17:53
Thanks for your help - seriously - I would recommend adding a separate button or something similar for restoring data. That would be significantly more intuitive and user-friendly.
Regards
Markus
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